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Daphne T

1 reviews | Active since Jun 2022

07 May 2025, 16:21

Cell C Fiber Reconnection

Cell C Fiber

I am very disappointed and Revolted by the service I'm currently facing with Cell C , I've have been pillar to post with reconnecting my fiber network since Monday . You guys take joy in messing with your clients hard earned MONEY and CAREERS!!! I'm supposed to buy prepaid data to work while I paid R395 rands for fiber to be reconnected and I'm told to wait !!!! how long does it take to RESTORE CONNECTIVITY !!!!!! Please be more professional and Competent . Please treat this matter with urgency and respond within 24hrs. Should I not receive a satisfactory response, I will escalate this matter to the Independent Communications Authority of South Africa (ICASA) or seek alternative service providers.

I look forward to your prompt response.

Sincerely, Nomthandazo Twala *** ***

0
Replies (5)
Cell C
Cell C's reply07 May 2025, 16:44
Official
Dear Daphne Twala,

Thank you for bringing this matter to our attention. 

We sincerely apologize for the inconvenience and frustration caused by the delay in reconnecting your Fibre service — we fully understand the impact this has had on both your work and trust in our service. Please rest assured that your concern has been escalated to our Fibre support team as a matter of urgency. 

You will be contacted soon for furthe assistance. 

Regards, 
Cell C | TN
DT
Daphne T's update07 May 2025, 16:47
Reviewer Update
I will be waiting for your feedback !
Cell C
Cell C's reply07 May 2025, 16:54
Official
This is noted and, thank you for the opportunity to assist. 

Regards, 
Cell C | TN
DT
Daphne T's update09 May 2025, 10:42
Reviewer Update
I would like to take this time to give a huge "THANK YOU" to Charlotte Masiteng and Slindile from Fiber support for thee amazing service in assisting me to get my connection reactivated . I appreciate your unwavering dedication and support in prioritizing this matter and making sure that u keep me as your Client . Continue doing the diligent work you are doing to keep and make your clients as happy.
Cell C
Cell C's reply09 May 2025, 10:53
Official
Hi Daphne,

Thank you so much for your kind words! We are delighted to hear that Charlotte and Slindile delivered such excellent support and ensured your connection was reactivated. 

Your appreciation means a lot, and we'll be sure to pass this on to them and their team.

We are always here to help and its customers like you who make it all worthwhile.

Regards,
Cell C | MN