CELL C fiber Incompetence

Hi there,

Guess this is the only place to log complaint as Cell C's call center is useless and *** doesn't reply.

I have been a Cell C fiber customer for about 2.5 years. No issue except for the periodic line disconnect at the exchange by a Vuma technician and then the endless calls to try and find the problem. That all was normal and on par from my experience with Cell C fiber.

My real issue came when I was moving house en of February 2020 and cancelled my line from Cell C. As per my contract, I gave 30 day notice on the termination of the service on the 27th of January, receiving confirmation of termination of services the following day.

Then my line was disconnected 5 days later. I could no longer work effectively as job requires internet from my house.

After a week on the phone with CELL C''s support center, growing ever more irritated as there was nothing being done, I was informed that the line would take too long to reconnect and that was that. No more internet for me. No repayment of non services that I already paid for in advance the month ahead.

I thus had to relocate quicker than planned as I need internet for work. Then on the 21st February I got a mail informing me that my line is now active. Pretty pointless as I was no longer at that premise, forced out by CELL C's incompetence.

I saw I was being debited in March by CELL C and now again in April. After putting in writing that I would no longer require service after end of February.

I want CELL C to stop debiting me, pay me back the money they debited this month and reimburse me for non service in February.

Erik