MI
Mina I

1 reviews | Active since May 2021

20 May 2021, 18:24

Cell C fiber forcefully charging more

Cell C is just going from bad to worse. On Tuesday 18th May. I received an sms stating that SADV is migrating to Vumatel and the prices of fiber will change in from 1st of June so they are charging me a whopping extra R200 and only giving me a 10 days notice. Plus if I want to cancel I must pay for the charges of installation nd so on that were given to me for free if I keep my contract for 2 years. I emailed them and today a consultant called me I explained to him my point of view that I'm not in breach of contract while they r because I signed my contract with Cell C not with SADV plus they are giving such short notice all he could say is if I cancel I must pay for the charges if I don't then I accept to pay the R799 so they r basically forcing me to pay which im mot happy with. Also we checked and found out that they are charging people in other areas much cheaper than my area.

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Replies (2)
Cell C
Cell C's reply20 May 2021, 19:37
Official
Good Evening Mina Isaacs

Thank you for reaching out to us.

We have received your review regarding Fibre Migration.

Please accept our apologies for the inconvenience the merge between SADV and Vumatel has caused. One of our consultant will be in touch to offer other Fibre price plans as an alternative.

^NZ
MI
Mina I's update24 May 2021, 13:06
Reviewer Update
Good day
I'm still waiting for your consultant call.