Cell C Fiber Customer Care

Extremely horrible experience with Cell C customer service. Spoke to a consultant on 9 November with regards to cancelling our fiber contract. Was told that if an email was sent on the same day, it will be cancelled by end of November. Called back and was advised that the first consultant gave the incorrect email address. Resent the email on 17 November was told that the cancellation will be backdated and still be cancelled by end November. Phoned several times over the last weeks and the matter is ALWAYS being “escalated”?! Today I’m told that the contract cannot be cancelled in November and I must TRY for end of December?!