Cell C fiber black box ****
I signed up with C fiber the package included black tv premium option. The fiber is connected and have no issues however the Black Tv premium package has never been connected or activated. I've sent emails to support, Siyabonga Kilani and Cell C but my emails are ignored. For the past 2 months I've paying for a service I'm not receiving, as I'm writing this now Cell C has deducted R899 from my account but I still don't have access to Black Tv. I had to get Netflix so I'm paying additional R169. I have asked Cell C to cancel this package but I'm being ignored. It's really sad when these big corporates take advantage of their clients. I've contacted them on Twitter but once again did nothing to resolve my problem. This is exhausting
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Replies (2)
Cell C's replyOfficial
01 Jun 2019, 09:47Good morning Omphile
You have come through to the correct platform for assistance and a solution will be provided.
A team member will contact you.
Regards
Cell C| PN
You have come through to the correct platform for assistance and a solution will be provided.
A team member will contact you.
Regards
Cell C| PN
Cell C's reply01 Jun 2019, 09:47
Official
Good morning Omphile
You have come through to the correct platform for assistance and a solution will be provided.
A team member will contact you.
Regards
Cell C| PN
You have come through to the correct platform for assistance and a solution will be provided.
A team member will contact you.
Regards
Cell C| PN
's updateReviewer Update
01 Jun 2019, 10:09With all due respect it should not even reach this platform. It shows that you have no regard for customer service. Are you saying that in future I should lodge my complaints here? If that is the case I'm certainly affiliated with the most *********** SP. This is a very arrogant response.
I will wait for assistance from you hopefully it will be in this lifetime.
I will wait for assistance from you hopefully it will be in this lifetime.
's update01 Jun 2019, 10:09
Reviewer Update
With all due respect it should not even reach this platform. It shows that you have no regard for customer service. Are you saying that in future I should lodge my complaints here? If that is the case I'm certainly affiliated with the most *********** SP. This is a very arrogant response.
I will wait for assistance from you hopefully it will be in this lifetime.
I will wait for assistance from you hopefully it will be in this lifetime.