AB
Andries B

1 reviews | Active since Aug 2019

27 Aug 2019, 08:50

Cell C fiber bad service.

On 23/12/2018 I ask Cell C fiber to cancel my service on 31/01/2019. I had a 12 month contract which ended in November 2018. On 31/01/2019 mt service was suspended as requested. The last debit order did go off end of January so I don`t owe them any money. End of Feb 2019 they debited my account and I reversed the debit order because I did not have the service anymore and from beginning of Feb 2019 Vodacom was my new service provider. They tried a debit order again end of March.

From there every month they debit my account with R 2318, what I reverse every time. I have spoken to them with no response.

Yesterday they again debited my account and I reversed it.

Every time I must pay R 50-00 for the reverse.

0
Replies (1)
Cell C
Cell C's reply27 Aug 2019, 08:57
Official
Good morning Andries

Thank you for bringing the matter to our attention.

We have escalated it to management from the Fibre Accounts department for urgent assistance.  Do expect communication soon.

Regards
DA