Cell C Fiber - avoid at all cost

You simply do not get a response from Cell C fiber. My internet was down from 18 December 2018 to 18 December 2019. I have made more than 20 calls and more than 20 emails detailing the fault. This has finally been resolved. I recorded all calls and kept all correspondence with at least 6 different reference numbers for the same fault. Next issue is how will they credit me for the downtime. Again no response I guess it will take another 20 calls and e-mails to get someone to respond? Do not deal with them they do not care about retaining customers. I am finding another service provider be warned.