AS
Ajith S
1 reviews | Active since Jul 2020
04 Mar 2021, 12:19
Cell C Fiber and Vumatel Infrastructure
Cell C Fibre together with Vumtel infrastructure must definitely rank as one of the worst service offerings out there. Over the two years, I have been continuously disconnected with outages and the latest being the Vumatel initiated a configuration change that affects all Cell C fibre customers.
To continue working from home, I've had to activate an 4G SIM from another provider.
Cell C Fibre has been frustrating to deal with. To start with, there is no 24/7 support. They are unable to provide updates from their vendors. I have 6 months to go for this contract to terminate. Needless to say, I won't be renewing!
For 10 years, I used Telkom's ADSL - and this simply worked! What have I done???
Helpful (0)
Replies (3)0
Replies (3)AS
Ajith S's updateReviewer Update
04 Mar 2021, 12:21I have come across this page - the Consumer Goods & Services Ombud. I intend laying a complaint and I encourage any other user of this service to do the same.
https://prod.respondselfserve.com/***b96c44be7b21aa1c8ca911601/747d***a9eaef72ce***/index.html
https://prod.respondselfserve.com/***b96c44be7b21aa1c8ca911601/747d***a9eaef72ce***/index.html
AS
Ajith S's update04 Mar 2021, 12:21
Reviewer Update
I have come across this page - the Consumer Goods & Services Ombud. I intend laying a complaint and I encourage any other user of this service to do the same.
https://prod.respondselfserve.com/***b96c44be7b21aa1c8ca911601/747d***a9eaef72ce***/index.html
https://prod.respondselfserve.com/***b96c44be7b21aa1c8ca911601/747d***a9eaef72ce***/index.html
Cell C's replyOfficial
04 Mar 2021, 13:35Hi Ajith
Thank you for contacting Cell C.
We are currently experiencing a problem with Vumatel and Metro fibre lines. The matter is being attended to. We will keep you updated and let you know as soon as services are restored.
^MM
Thank you for contacting Cell C.
We are currently experiencing a problem with Vumatel and Metro fibre lines. The matter is being attended to. We will keep you updated and let you know as soon as services are restored.
^MM
Cell C's reply04 Mar 2021, 13:35
Official
Hi Ajith
Thank you for contacting Cell C.
We are currently experiencing a problem with Vumatel and Metro fibre lines. The matter is being attended to. We will keep you updated and let you know as soon as services are restored.
^MM
Thank you for contacting Cell C.
We are currently experiencing a problem with Vumatel and Metro fibre lines. The matter is being attended to. We will keep you updated and let you know as soon as services are restored.
^MM
AS
Ajith S's updateReviewer Update
08 Mar 2021, 11:26Hi-
This has happened far too often over the past 18 months - in fact, there's been a time when I was offline for 3 days! During this recent outage, I purchased a data bundle from an alternate ISP. I have logged a call to be compensated for this by way of Cell C passing a credit against my monthly account. I logged a ticket and this was promptly closed, without explanation. I want to pursue this topic with Cell C.
This has happened far too often over the past 18 months - in fact, there's been a time when I was offline for 3 days! During this recent outage, I purchased a data bundle from an alternate ISP. I have logged a call to be compensated for this by way of Cell C passing a credit against my monthly account. I logged a ticket and this was promptly closed, without explanation. I want to pursue this topic with Cell C.
AS
Ajith S's update08 Mar 2021, 11:26
Reviewer Update
Hi-
This has happened far too often over the past 18 months - in fact, there's been a time when I was offline for 3 days! During this recent outage, I purchased a data bundle from an alternate ISP. I have logged a call to be compensated for this by way of Cell C passing a credit against my monthly account. I logged a ticket and this was promptly closed, without explanation. I want to pursue this topic with Cell C.
This has happened far too often over the past 18 months - in fact, there's been a time when I was offline for 3 days! During this recent outage, I purchased a data bundle from an alternate ISP. I have logged a call to be compensated for this by way of Cell C passing a credit against my monthly account. I logged a ticket and this was promptly closed, without explanation. I want to pursue this topic with Cell C.