iM
ivan M
1 reviews | Active since Aug 2015
13 Nov 2019, 11:10
Cell C fiber absolutely do not care for customers and not following protocol
not recommended, been trying to cancel the service since June. they come back to after several complaints has been lodged. and then say okay lets work this out and then nothing happens. they have debited me 4 times more now. how is this even allowed. I wish for the CEO of the company to contact me as this is not how you treat customers fairly!!!!!!!!
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ivan M's updateReviewer Update
03 Dec 2019, 10:14Good day
I only had a month to month contact that i have been trying to cancel since June 2019. and this has been a living hell. I am actually going to change banks because of this. I am refraining from taking legal actions at this stage. the consultant that signed me up for the contract promised me that this is a month to month contract and i can cancel whenever i feel like it. there is no hidden things to worry about. I tried to phone to cancel this and was sent pillar to post. then eventually someone told me to email Cellc instead. the email address that were given was wrong every time.
I tried to move to another SP but Cellc is holding my line. and debiting me R4K each month which I am reversing cuz there has been no assistance what so ever. I am requesting to speak to someone with authority at Cellc to sort this out cuz clearly the consultants just dont give a ****. I have lost all trust in this SP, as every time i speak to someone they assure me they will sort this out and do some digging, then nothing and i just get debited again. I really have been trying but there is no commitment or assistance from CellC side. Now you come and say there are more contracts on my name which I am not aware off??? How was this done? Who signed for this? I am just soo fed up with this i actually have no words
I only had a month to month contact that i have been trying to cancel since June 2019. and this has been a living hell. I am actually going to change banks because of this. I am refraining from taking legal actions at this stage. the consultant that signed me up for the contract promised me that this is a month to month contract and i can cancel whenever i feel like it. there is no hidden things to worry about. I tried to phone to cancel this and was sent pillar to post. then eventually someone told me to email Cellc instead. the email address that were given was wrong every time.
I tried to move to another SP but Cellc is holding my line. and debiting me R4K each month which I am reversing cuz there has been no assistance what so ever. I am requesting to speak to someone with authority at Cellc to sort this out cuz clearly the consultants just dont give a ****. I have lost all trust in this SP, as every time i speak to someone they assure me they will sort this out and do some digging, then nothing and i just get debited again. I really have been trying but there is no commitment or assistance from CellC side. Now you come and say there are more contracts on my name which I am not aware off??? How was this done? Who signed for this? I am just soo fed up with this i actually have no words
iM
ivan M's update03 Dec 2019, 10:14
Reviewer Update
Good day
I only had a month to month contact that i have been trying to cancel since June 2019. and this has been a living hell. I am actually going to change banks because of this. I am refraining from taking legal actions at this stage. the consultant that signed me up for the contract promised me that this is a month to month contract and i can cancel whenever i feel like it. there is no hidden things to worry about. I tried to phone to cancel this and was sent pillar to post. then eventually someone told me to email Cellc instead. the email address that were given was wrong every time.
I tried to move to another SP but Cellc is holding my line. and debiting me R4K each month which I am reversing cuz there has been no assistance what so ever. I am requesting to speak to someone with authority at Cellc to sort this out cuz clearly the consultants just dont give a ****. I have lost all trust in this SP, as every time i speak to someone they assure me they will sort this out and do some digging, then nothing and i just get debited again. I really have been trying but there is no commitment or assistance from CellC side. Now you come and say there are more contracts on my name which I am not aware off??? How was this done? Who signed for this? I am just soo fed up with this i actually have no words
I only had a month to month contact that i have been trying to cancel since June 2019. and this has been a living hell. I am actually going to change banks because of this. I am refraining from taking legal actions at this stage. the consultant that signed me up for the contract promised me that this is a month to month contract and i can cancel whenever i feel like it. there is no hidden things to worry about. I tried to phone to cancel this and was sent pillar to post. then eventually someone told me to email Cellc instead. the email address that were given was wrong every time.
I tried to move to another SP but Cellc is holding my line. and debiting me R4K each month which I am reversing cuz there has been no assistance what so ever. I am requesting to speak to someone with authority at Cellc to sort this out cuz clearly the consultants just dont give a ****. I have lost all trust in this SP, as every time i speak to someone they assure me they will sort this out and do some digging, then nothing and i just get debited again. I really have been trying but there is no commitment or assistance from CellC side. Now you come and say there are more contracts on my name which I am not aware off??? How was this done? Who signed for this? I am just soo fed up with this i actually have no words