Cell C Fiber

Good day

I took out a contract for fiber with Cell C in 2020 May.

I assume that it was approved because there is a gentleman that came in to set it up. This was around early July 2020. Towards the end of July my account was not debited and I called to find out why and I was told that the debit order would run the following month and it would include a pro-rata. The lady that we spoke to confirmed all of my details and said that she will also send me a copy of the agreement by email. It was never sent through.

Fast forward to April 2021 I started getting calls informing me that I owe about R2200.00. This is because they say they have been trying to debit my FNB account. I have no account with FNB. The last person that I spoke to was a gentleman by the name of Lloyd, I narrated my story and he advised me to rather contact the customer care line. I called to get the matter sorted on the morning of 17th April 2021 and I held on the line till my airtime was depleted.

Now I just want to put on record that I will not pay the R2200.00 that Cell C says I owe because I gave you my bank details and I even took the initiative to call you guys when I realised that you guys have not taken your money. I

Please get back to me regarding this matter, I want to get this sorted ASAP.