CELL C

I was contacted in June 2022 by a cell c agent who spoke very quickly, and I was very confused. I am 76 years old and I understood this to be an upgrade to my existing contract. I received an account for the phone and immediately contacted the ***** department at cell c to investigate as I thought someone had opened an account in my name. I spoke to a lady who requested I send her a copy of my ID and an affidavit. Which I duly did. I requested for the phone to be collected, and the account to be cancelled. The phone was never used and the sim card was still in its packet unopened. They sent Ram courier to collect the phone on the 8th of August, and sent me an acknowledgement that they received it on the 11th August. Since then, I have been fighting tooth and nail on a monthly basis to get this acc closed, and all they do is send me more and more accounts and simply ignore my emails. They handed me over to SSDA for collection, and I sent them all the relevant documents they asked for. Now, SSDA has closed the case and returned it to CellC, who have now handed it to Nudebt, who are sending me threatening letters. I have over 40 phone calls and at least 50 emails that I have sent and still no joy from Cell C. I have tried to get this sorted out, and they just ignored me. I have now been told by Nudebt that they will phone me every day until I pay. The phone was returned to them, with instructions to cancell the account so why should I pay for something I do not have? Should you require any further information please do not hesitate to contact me