NC
Nasreen C

1 reviews | Active since Sept 2024

27 Sept 2024, 16:15

Cell C

Good afternoon. I would like to lodge a complaint against cell c regarding that, I am paying my husband cell c for how many month and they handed me over to nimble and I have been paying nimble after cell c handed me over to them and now currently I must find out that I am by ssda, now I must pay ssda so that they can pay nimble. That's is not right. My ID number is ***, cell phone number I am enquiring on is ***. That cell c account is also supposed to be finish paid by now. It's not right that I just pay for a account that is supposed to be paid already. Cell c must stop handling me over to debt reviews and start doing their work properly. I only started paying cell c November because before I paid nimble and then cell and then now I must hear I am with ssda, I don't think that is appropriate.

0
Replies (3)
Cell C
Cell C's reply27 Sept 2024, 16:35
Official
Dear Nasreen Cassiem,
Thank you for contacting Cell C.

We sincerely apologize for the frustration and confusion caused by this situation. We understand how upsetting it is to be handed over to multiple debt agencies while trying to manage your payments. To assist you properly, we will need to look into the payment history on your account and investigate why this has happened.

Please note that we have escalated the matter to our team as we are committed to resolving this and ensuring that you receive clarity on your payments and outstanding balances. One of our consultants will contact you within 24 hours to further assist.

Regards,
Cell C | GN
NC
Nasreen C's update27 Sept 2024, 17:17
Reviewer Update
Thank You.
Cell C
Cell C's reply27 Sept 2024, 17:19
Official
You're most welcome.

Regards,
Cell C | GN