Cell C f****d up service provider ever

You can't zero rate

I do not have an email address for Danin the gentleman who responded to this email previously and went through the process of sorting out this mess.

Selwyn Swartz in customer care you can ignore this email as you previously have done, and the managers Ashley Minne and Keith Joseph you can also just ignore the email as well as previously done, greatest lack of non-customer service ever. But can somebody please get Danin to phone me.

Just for an update, Danin confirmed that cellC had cancelled everything with us on 02 May and we would receive a confirmation letter within 48 hours Friday 04th May.

Needless to say cellC has maintained their track record of failing to remotely sort this matter out, as we have received a statement of account dated after all of this that we still owe cellC R1099 due end of May.

Low & behold today both I and my fiance get phoned by Mando from your collect on department who is exceptionally rude and first put the phone down in my ear as I was asking questions, then proceeded to phone my fiance and demanded from her why we owe cellC 2 months of arrears and when will we pay it. When trying to explain that we have been in contact with cellC to sort out the matter, she asked for a reference number which we explained we have not been given and she said without that we owe cellC 2 months arrears.

So the bottom line with cellC is that nobody actually gives a **** about sorting out customer problems from your customer service department, both online and at your actual customer centre in Midrand, and the senior managers give even less of a **** about a customer problem, as even if they did not handle the matter themselves and had delegated it to somebody else, there should be a sign off that the matter has been resolved and passed on to the relevant department to sort out.

Because it is clear that your head, does not know which hand is wiping its ass and which hand is picking its nose.

Social media person, dont even bother to respond as it means jack **** your response and is a lie!