NG
Nasiphi G
1 reviews | Active since Feb 2021
17 Jun 2025, 17:01
Cell C
On 2025/04/24 they collected my phone for repairs and only came back on 2025/05/23 but it was switching itself off when it came back. I contacted Cell C insurance and they collected my phone again on 30/05/2025 and I was told that they will replace my device with the same one which is Samsung S23 ultra so today they delivered Samsung S24 FE and bear in mind I'm paying for S23 Ultra. I want my phone by the 20the of May because on the 21st i am going abroad and I cannot go without a phone. They decided to replace my phone with Samsung s24FE without my consent,why? My number for further questions is *** my ID number is ***.
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Replies (2)
Cell C's replyOfficial
17 Jun 2025, 17:08Dear Nasiphi Olona Gxumisa
Thank you for contacting us.
We sincerely apologize for the inconvenience caused. This is not the level of service we aspire to provide.
We will review your case thoroughly and revert to you as soon as possible with an update.
Regards
Cell C | NT
Thank you for contacting us.
We sincerely apologize for the inconvenience caused. This is not the level of service we aspire to provide.
We will review your case thoroughly and revert to you as soon as possible with an update.
Regards
Cell C | NT
Cell C's reply17 Jun 2025, 17:08
Official
Dear Nasiphi Olona Gxumisa
Thank you for contacting us.
We sincerely apologize for the inconvenience caused. This is not the level of service we aspire to provide.
We will review your case thoroughly and revert to you as soon as possible with an update.
Regards
Cell C | NT
Thank you for contacting us.
We sincerely apologize for the inconvenience caused. This is not the level of service we aspire to provide.
We will review your case thoroughly and revert to you as soon as possible with an update.
Regards
Cell C | NT
NG
Nasiphi G's updateReviewer Update
20 Jun 2025, 14:37Good day
In April 24 my device Samsung S23 ultra was collected for repairs and it came back on 2025/05/23 and I discovered that my phone switches itself off after it came back from Cell C repairs. I contacted Cell C insure and reported the problem to them then I arranged for my phone to be collected from me to the repairs.
When I was doing a follow up on the 9th of June I was told that my phone cannot be fixed and its going to be replaced with the same device which is Samsung S23 ultra but on the 17the they delivered S24FE without even communicating to me that they will give me Samsung S24FE. Bear in mind I explained to them that I am going abroad so the 20the of June is my last day in SA but up to now, they are moving me from pillar to post.Yesterday 2025/06/19 I was told that Samsung S23 ultra was discontinued but they are now offering me a phone that worth R15000.00 and my S23 ultra worth R37000.00 insurance value I Don't understand why they are not replacing my Samsung S23 ultra with Samsung S24 ultra.I am so stressed and frustrated because tomorrow is my last day in SA and I cannot cancel my trip because I will forfeit my refund and at the same time I cannot travel without a phone, how am I going to communicate to my family if I am abroad without a phone?
On 2025/06/2/19 they finally offered to me Samsung S25 ultra as a replacement and I was told that its gonna be delivered to me on 2025/06/20 because I am leaving the country on 2025/06/21 and I agreed to wait the courier only to find out that the courier will only be collecting the Samsung S24FE that was sent to me without my knowledge and there was no delivery of Samsung S25 ultra at all bear in mind I have to leave but I don't have a phone and Cell C made empty promises they fooled me. Its almost 2 months now without a phone yet I am paying monthly premium of R2500.00 for the phone.
Your urgent assistance will be highly appreciated.
Please contact me on ***.
RegardsN.O Gxumisa (Miss)
In April 24 my device Samsung S23 ultra was collected for repairs and it came back on 2025/05/23 and I discovered that my phone switches itself off after it came back from Cell C repairs. I contacted Cell C insure and reported the problem to them then I arranged for my phone to be collected from me to the repairs.
When I was doing a follow up on the 9th of June I was told that my phone cannot be fixed and its going to be replaced with the same device which is Samsung S23 ultra but on the 17the they delivered S24FE without even communicating to me that they will give me Samsung S24FE. Bear in mind I explained to them that I am going abroad so the 20the of June is my last day in SA but up to now, they are moving me from pillar to post.Yesterday 2025/06/19 I was told that Samsung S23 ultra was discontinued but they are now offering me a phone that worth R15000.00 and my S23 ultra worth R37000.00 insurance value I Don't understand why they are not replacing my Samsung S23 ultra with Samsung S24 ultra.I am so stressed and frustrated because tomorrow is my last day in SA and I cannot cancel my trip because I will forfeit my refund and at the same time I cannot travel without a phone, how am I going to communicate to my family if I am abroad without a phone?
On 2025/06/2/19 they finally offered to me Samsung S25 ultra as a replacement and I was told that its gonna be delivered to me on 2025/06/20 because I am leaving the country on 2025/06/21 and I agreed to wait the courier only to find out that the courier will only be collecting the Samsung S24FE that was sent to me without my knowledge and there was no delivery of Samsung S25 ultra at all bear in mind I have to leave but I don't have a phone and Cell C made empty promises they fooled me. Its almost 2 months now without a phone yet I am paying monthly premium of R2500.00 for the phone.
Your urgent assistance will be highly appreciated.
Please contact me on ***.
RegardsN.O Gxumisa (Miss)
NG
Nasiphi G's update20 Jun 2025, 14:37
Reviewer Update
Good day
In April 24 my device Samsung S23 ultra was collected for repairs and it came back on 2025/05/23 and I discovered that my phone switches itself off after it came back from Cell C repairs. I contacted Cell C insure and reported the problem to them then I arranged for my phone to be collected from me to the repairs.
When I was doing a follow up on the 9th of June I was told that my phone cannot be fixed and its going to be replaced with the same device which is Samsung S23 ultra but on the 17the they delivered S24FE without even communicating to me that they will give me Samsung S24FE. Bear in mind I explained to them that I am going abroad so the 20the of June is my last day in SA but up to now, they are moving me from pillar to post.Yesterday 2025/06/19 I was told that Samsung S23 ultra was discontinued but they are now offering me a phone that worth R15000.00 and my S23 ultra worth R37000.00 insurance value I Don't understand why they are not replacing my Samsung S23 ultra with Samsung S24 ultra.I am so stressed and frustrated because tomorrow is my last day in SA and I cannot cancel my trip because I will forfeit my refund and at the same time I cannot travel without a phone, how am I going to communicate to my family if I am abroad without a phone?
On 2025/06/2/19 they finally offered to me Samsung S25 ultra as a replacement and I was told that its gonna be delivered to me on 2025/06/20 because I am leaving the country on 2025/06/21 and I agreed to wait the courier only to find out that the courier will only be collecting the Samsung S24FE that was sent to me without my knowledge and there was no delivery of Samsung S25 ultra at all bear in mind I have to leave but I don't have a phone and Cell C made empty promises they fooled me. Its almost 2 months now without a phone yet I am paying monthly premium of R2500.00 for the phone.
Your urgent assistance will be highly appreciated.
Please contact me on ***.
RegardsN.O Gxumisa (Miss)
In April 24 my device Samsung S23 ultra was collected for repairs and it came back on 2025/05/23 and I discovered that my phone switches itself off after it came back from Cell C repairs. I contacted Cell C insure and reported the problem to them then I arranged for my phone to be collected from me to the repairs.
When I was doing a follow up on the 9th of June I was told that my phone cannot be fixed and its going to be replaced with the same device which is Samsung S23 ultra but on the 17the they delivered S24FE without even communicating to me that they will give me Samsung S24FE. Bear in mind I explained to them that I am going abroad so the 20the of June is my last day in SA but up to now, they are moving me from pillar to post.Yesterday 2025/06/19 I was told that Samsung S23 ultra was discontinued but they are now offering me a phone that worth R15000.00 and my S23 ultra worth R37000.00 insurance value I Don't understand why they are not replacing my Samsung S23 ultra with Samsung S24 ultra.I am so stressed and frustrated because tomorrow is my last day in SA and I cannot cancel my trip because I will forfeit my refund and at the same time I cannot travel without a phone, how am I going to communicate to my family if I am abroad without a phone?
On 2025/06/2/19 they finally offered to me Samsung S25 ultra as a replacement and I was told that its gonna be delivered to me on 2025/06/20 because I am leaving the country on 2025/06/21 and I agreed to wait the courier only to find out that the courier will only be collecting the Samsung S24FE that was sent to me without my knowledge and there was no delivery of Samsung S25 ultra at all bear in mind I have to leave but I don't have a phone and Cell C made empty promises they fooled me. Its almost 2 months now without a phone yet I am paying monthly premium of R2500.00 for the phone.
Your urgent assistance will be highly appreciated.
Please contact me on ***.
RegardsN.O Gxumisa (Miss)