CELL C

Cell c does not have any customer service at all, a debit order went off on my mom's account of a R1591, 40 on the 11 of May but it is the 03 of June and my account is still suspended and the collection department still says we owe R1591, 40 so I called the collections department and they said I have to send a bank statement so that they can see the proof of payment, at 14H05 I send the proof of payment 03 June 2021 and I contacted the collections department and they told me sorry they can only assist me in two hours time.

I also phoned the customer care line at 14H15 and the lady that answered also told me that they cannot help me because the contract is not on my name but on my mom's name but at 08H00 Cellc contact my mother and she told them that they need to speak to me about the account and gave them the permission to speak to me about the account and they loaded that on the system that I have permission on the account.

At 09H00 I phoned and it was loaded on the Account that I can query on the account.

At 16H10 I contacted the collection department again and now they told me sorry we can't help you, you can phone back tomorrow morning at 07H00.

What a bad service given to customers.