Cell C

I took out a sim contract in 2010 which was for two years. I only discovered in 2022 that Cell C was still deducting from my bank account as the amount was less than a R100. I called Cell C numerous times since 2022 requesting them to cancel this as they have been deducting from my account for the last 7 years without permission and this for a number which is already directed to another user. They did not adhere to my request. I decided to reverse the amount to get their attention but instead they handed me over to a collector and then was added onto my credit report. The money was paid to them on the 13th of April 2023. We have already attempted to buy a vehicle twice in 2023 and due to this account did not quality. I have called Cell C more than 20 times, visited their branch, emailed them but with no success. The employees even told me they do not know why clients have to struggle to get paid up letter from them. I received a paid-up letter from the collector, but that was not acceptable at the bank. I have never been so frustrated with a service provider as this has put a hold on our financial position currently. I have a case number that was received on the 16th of January which followed after the acknowledgement via email on the 09th of January 2024 and up to date no feedback whatsoever. This account has kept me hostage financially and has caused so much stress. I need for someone that can help me and not direct me to make contact with me.