CELL C - FAULTY REPLACEMENT INSURANCE PHONE

My first review of any company began on the 5th of August 2021 and it was cell C at the front line. Even after a back and forth and me filling in claim forms and waiting for emails even when i had provided a contact number. Just for someone to pick up and a phone and call still seemed as an unreasonable request. After waiting for 1 month for a replacement phone and sim card ,i am told i need to pay R120 for a replacement contract sim card yet i have sim insurance. I refuse to pay for a replacement sim only to be reimbursed. That is ridiculous and unnecessary admin for me. I stated on the claim form that the phone should come with a replacement a sim card but oh no somehow no one bother to tell me its not happening i must pay then get a refund. R120 is a lot of money when you are barely making it. So no i will not be paying for the sim. CEll c need to provide the service they offered me when i signed up for this contract and took up insurance. You make everything sound so easy and floorless but come the day i need the provider to play their part and nothing happens. I waited a whole month for a replacement phone and last week i was told it will take 7 business days for the phoen to arrive at the store. Sop like a calm person i waited 5 business days. I called the store yesterday only to find the phone has been there since last week Wednesday. Apparently they were trying to contact me on the contract sim i did not have. I stated all my alternative contatc number a million times to all the people handling my case but still yet again cell c fails me. I collected the replacement P40 Lite and got home to set it up only to find that the touch screen and malfunctioning, i cant type properly as the keyboard keeps taking me back to main screen ,takes time to load ect. This phone doesnt even seem to be brand new and is supposedly outsourced as you dont even have that green phone as a provider. I requested the sakura pink option only to get a green phone. And again no one bothers to call me to advise of stock availability. It seems all i have heard from any one at cell c is "TAKE IT OR LEAVE IT" Kind of attitude. I am even starting to thing that this is a trend i was not made aware of. i had to drive to the store to collect my phone and drive back to return. That is GAS money i do not have the luxury off. I now also have to wait i don't know how many days to see what cell c is going to do about the faulty refurbished phone they gave me. I am truly frustrated and this is unacceptable. A whole month yet you took the contract debit right out my account without thinking twice.