Cell C - fast activation, slow cancellation

For the last 23 months I was on Cell C. I have had numerous issues with their service, from dropping calls between 10 to 20 times a day, slow internet connectivity and uninformed representatives. I finally requested a cancellation last week and made payment on Wednesday for the required contribution for immediate cancellation so that I can port my number to a service provider who does not have the issues that Cell C is experiencing in the last two weeks with Load Shedding.

It seems that the cancellation process takes forever, I might have been better off holding out for the contract to run out. I require immediate cancellation since my part of the contract was held up. I am leaving South Africa tomorrow, and the contract has not yet been ported to prepaid for me to be able to port my number.

I really have no desire to be on Cell C anymore. I have a business, and unfortunately you require a reliable service provider to successfully run a business.