JW
Jaco W

1 reviews | Active since Jan 2019

07 Jan 2019, 13:20

CELL C FALSLY BILLING YOUR ACCOUNT

The most useless provider, never ever ever switch to them! Cell C upgraded one of my contracts through a admitted fault on their side, They reversed the contract gain, and collected the device that was delivered to me by mistake, They for a whole month could not stop the then higher invoice amount to be debited off my account, spent hours on the phone, being transferred from one department to the next with empty promises of receiving a call back, their billing department even has the audacity to put the phone down while you are talking to them. I had to manually pay the correct amount over to their account, Now its JAN already and got the new invoice my payment is not showing, plus it is now over 5 k, it should be on average what I have been paying around 1.5 to 1.7k?? Again never switch, unless you have the time to spent hours on the phone, being annoyed to no end, and getting the worst customer service in history! So Cell C please check the financial act, and listen to all the call recordings I did not consent to your stupid contract in the first place!!!!!

0
Replies (3)
Cell C
Cell C's reply07 Jan 2019, 14:35
Official
Good afternoon Jaco

We have requested one of our team members to listen to the call recordings and assist accordingly.

Do expect communication.

Regards
Cell C | PN
Cell C
Cell C's reply08 Jan 2019, 09:58
Official
Lungile has been in contact with you to assist and provide feedback regarding this matter.
 
Regards Cell C | PN 
JW
Jaco W's update11 Jan 2019, 12:49
Reviewer Update
THIS STILL HAS NOT BEEN RESOLVED, CELL C NOW SWITCHED OFF MY CONTRACT!!!!!! AFTER THEY HAVE BEEN IN CONTACT WITH ME, SUPPOSEDLY CORRECTED THE ISSUE, STILL FN SWITCHING OFF MY PHONE! HOW IS THAT EVEN POSSIBLE HOW MANY TIMES CAN THEY F IT UP, CAN LIKE SOMEONE FROM TOP MANAGEMENT PLEASE GET IN CONTACT WITH ME ASAP!!! THIS IS UNACCEPTABLE