EG
Emtia G
1 reviews | Active since Jul 2011
04 Aug 2023, 11:09
Cell C - False promises
I wrote a review about Cell C on 31 August 2023 and they rep**** within minutes that they are investigating. On 2 August 2023 I followed up and they did the same thing.
HOWEVER - NOTHING has been done. I am still out of pocket and Cell C still has to explain these mysterious increases I see very month.
Next stop ICASA.
Helpful (0)
Replies (9)0
Replies (9)EG
Emtia G's updateReviewer Update
04 Aug 2023, 11:39This is NOT GOOD ENOUGH. This is the THIRD time you give me the same story.
WHEN are you going to RESOLVE the issue????
WHEN are you going to RESOLVE the issue????
EG
Emtia G's update04 Aug 2023, 11:39
Reviewer Update
This is NOT GOOD ENOUGH. This is the THIRD time you give me the same story.
WHEN are you going to RESOLVE the issue????
WHEN are you going to RESOLVE the issue????
EG
Emtia G's updateReviewer Update
04 Aug 2023, 12:24Please provide your solutions in writing. I am not going to give my whole pedigree to a stranger on the phone again.
EG
Emtia G's update04 Aug 2023, 12:24
Reviewer Update
Please provide your solutions in writing. I am not going to give my whole pedigree to a stranger on the phone again.
EG
Emtia G's updateReviewer Update
04 Aug 2023, 12:28I have answered 3 security questions when your agent called. I refuse to give more info to a stranger. How do I even know that your "agent" is real???
EG
Emtia G's update04 Aug 2023, 12:28
Reviewer Update
I have answered 3 security questions when your agent called. I refuse to give more info to a stranger. How do I even know that your "agent" is real???
EG
Emtia G's updateReviewer Update
04 Aug 2023, 13:58Cancel this contract with IMMEDIATE effect. I can get a new device and better contract for R 199 from both Vodacom and MTN. You are NOT that special.
EG
Emtia G's update04 Aug 2023, 13:58
Reviewer Update
Cancel this contract with IMMEDIATE effect. I can get a new device and better contract for R 199 from both Vodacom and MTN. You are NOT that special.
EG
Emtia G's updateReviewer Update
04 Aug 2023, 14:18There is no query - you are abusing innocent customers. You either take the contract back to the original price I signed up for or cancel it.
I expect your answer by no later than COB today.
I expect your answer by no later than COB today.
EG
Emtia G's update04 Aug 2023, 14:18
Reviewer Update
There is no query - you are abusing innocent customers. You either take the contract back to the original price I signed up for or cancel it.
I expect your answer by no later than COB today.
I expect your answer by no later than COB today.
EG
Emtia G's updateReviewer Update
04 Aug 2023, 15:03I TOLD YOU THAT I WILL NOT SUPPLY PERSONAL INFORMATION TO RANDOM PEOPLE CALLING ME. WHY WOULD YOU GET ANOTHER RANDON PERSON TO CALL ME?????
EG
Emtia G's update04 Aug 2023, 15:03
Reviewer Update
I TOLD YOU THAT I WILL NOT SUPPLY PERSONAL INFORMATION TO RANDOM PEOPLE CALLING ME. WHY WOULD YOU GET ANOTHER RANDON PERSON TO CALL ME?????
Cell C's replyOfficial
04 Aug 2023, 15:31Lerato confirmed that she has made contact with you.
She has been assigned to your Hello Peter query and will be assisting you, with the aim of having the matter resolved.
Before she can access/discus anything regarding your account, she would need to perform a mandatory security check with you.
What would be a convenient time for her to call you back?
^DA
She has been assigned to your Hello Peter query and will be assisting you, with the aim of having the matter resolved.
Before she can access/discus anything regarding your account, she would need to perform a mandatory security check with you.
What would be a convenient time for her to call you back?
^DA
Cell C's reply04 Aug 2023, 15:31
Official
Lerato confirmed that she has made contact with you.
She has been assigned to your Hello Peter query and will be assisting you, with the aim of having the matter resolved.
Before she can access/discus anything regarding your account, she would need to perform a mandatory security check with you.
What would be a convenient time for her to call you back?
^DA
She has been assigned to your Hello Peter query and will be assisting you, with the aim of having the matter resolved.
Before she can access/discus anything regarding your account, she would need to perform a mandatory security check with you.
What would be a convenient time for her to call you back?
^DA
EG
Emtia G's updateReviewer Update
04 Aug 2023, 15:39I told you that I am not prepared to disclose personal information on the phone. I will write you a letter to cancel this overproced excuse of a contract.
Where should I send it to?
Where should I send it to?
EG
Emtia G's update04 Aug 2023, 15:39
Reviewer Update
I told you that I am not prepared to disclose personal information on the phone. I will write you a letter to cancel this overproced excuse of a contract.
Where should I send it to?
Where should I send it to?
Cell C's replyOfficial
04 Aug 2023, 15:58Please note that these security check questions have been put in place to avoid possible ***** and to protect you as our customer.
Unfortunately, the security check is mandatory and needs to be performed before any information regarding an account can be discussed or disclosed.
^DA
Unfortunately, the security check is mandatory and needs to be performed before any information regarding an account can be discussed or disclosed.
^DA
Cell C's reply04 Aug 2023, 15:58
Official
Please note that these security check questions have been put in place to avoid possible ***** and to protect you as our customer.
Unfortunately, the security check is mandatory and needs to be performed before any information regarding an account can be discussed or disclosed.
^DA
Unfortunately, the security check is mandatory and needs to be performed before any information regarding an account can be discussed or disclosed.
^DA