Cell C false promises.
I have been a valued customer of cell c for three years. I have moved and in the area that I live , no cell c reception inside or outside my house. Cell c did an investigation and phoned me to inform that there is no signal. I had to go numerous times to cell c branch to cancel my contract. I got a case number, I gave my modem as well as my cellphone back in February. It has been two months and Cell c still charged me for a service that I'm NOT using. I was inform that I'll get a refund for the charged account, instead of refunding; billing happened. It is unacceptable and unfair.
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Cell C's replyOfficial
03 May 2016, 07:37We have referred this matter to one of our consultants for assistance. Do expect communication during the course of the day.
Regards
Cell C | PN
Best regards,
Cell C's reply03 May 2016, 07:37
Official
We have referred this matter to one of our consultants for assistance. Do expect communication during the course of the day.
Regards
Cell C | PN
Best regards,
's updateReviewer Update
03 May 2016, 20:26I have not been contacted today. Here is the case number (dated 24 April) that I have received stating that the case is resolved.(case number ***)
I copied and pasted a message from Cell c:
"Your cancellation request was processed successfully and your contract will be terminated on 06/04/2016. For any queries, call 084143 option 2. Cell C"
.I feel completely disappointed as R820 for a service that I didn't even use is debitted to my account this month.
's update03 May 2016, 20:26
Reviewer Update
I have not been contacted today. Here is the case number (dated 24 April) that I have received stating that the case is resolved.(case number ***)
I copied and pasted a message from Cell c:
"Your cancellation request was processed successfully and your contract will be terminated on 06/04/2016. For any queries, call 084143 option 2. Cell C"
.I feel completely disappointed as R820 for a service that I didn't even use is debitted to my account this month.
's updateReviewer Update
22 May 2016, 20:29Cell c finally creditted me today 22 May 2016. Cell C contacted me the on the 4th May that I would be credited within 3-7 days.
I wanted to express gratitude for sorting out my situation.
's update22 May 2016, 20:29
Reviewer Update
Cell c finally creditted me today 22 May 2016. Cell C contacted me the on the 4th May that I would be credited within 3-7 days.
I wanted to express gratitude for sorting out my situation.