CA
Carina A

1 reviews | Active since Mar 2011

10 May 2019, 09:05

Cell C false advertising is NOT ok

I have no words to describe how bad Cell C is. I eventually cancelled my LTE contract with Cell C due to no service or assistance and after 3 weeks I had enough. Then I found out that you cannot contact any department directly (like the 084143 number) if it is not a cell c phone, so I had to drive to the nearest cell c shop to get everything cancelled. While there the sales lady suggested I move to the 3G package they have for 300GB Data at a price of R899. It is more than my previous subscription but at least it will work. So 1st I had to cancel my contract, then I had to do a whole new subscription to a new not so good contract. Just to be told they cannot find this package advertised in their pamphlet for the month off May 2019. Ok so now I had to wait another day because they have to contact headoffice etc etc etc. Yesterday they informed me there is no such package - I have the actual pamphlet in my hands with it clearly showing that package. I phoned cell c sales - same story - according to the lady I spoke to the only pamphlet I must use is the one on their website not the printed one in store. And as luck would have it the one on the website does not show this package. Don't even know why I even considered using Cell C again after all the issues I have had. The problem is I am still stuck without internet and no resolution. I can not get the package they advertise and I cant get my previous 4G package back that still doesn't work. Cell C is the worst in all regards.

0
Replies (3)
Cell C
Cell C's reply10 May 2019, 10:47
Official
We apologies for the frustrations you have experienced. Our team will be in touch to assist you.  Do expect a  call. 

Regards 
DA
CA
Carina A's update13 May 2019, 14:01
Reviewer Update
OH Cell C thank you for the call...It solved nothing but at least you called. The only response I'm getting is that this deal has been stopped and I have to take some alternative which is more expensive. REALLY CELL C - It is offered on your pamphlet till the end of MAY 2019???? Is it really that much of a problem to keep a customer? Especially since you have already treated that same customer so badly? If YOU did not stuff up the 4G network I would have been happily using my 200GB of anytime data as we speak, but YOU cannot supply that to me - IT IS NOT MY FAULT - and know you are not even willing to do a tiny bit extra and give me the flipping package as advertised....
CA
Carina A's update15 May 2019, 09:09
Reviewer Update
Still no feedback? Seriously wasn't the Marketing department supposed to phone me?