CB
Crystal B

1 reviews | Active since Sept 2017

05 Sept 2017, 14:14

Cell C - False advertising and service rendered

I contacted Cell C Direct on 28 August 2017 , to place an order for a Huawei router deal at R199pm. The package delivered on 31 Aug 2017 was ZTE router. I immediately call Cell C to inform them of the mistake. The agent logs a ticket to have package collected for return the next day. After courier company collects router on 4 September, I call to find out when the correct router is to be delivered. The agent informs me that they do not have stock of Hauwei routers, not since Jan 2017. I raise the issue that on Cell C's website, the package is advertised clearly with Huawei router and I was not informed of this during sale process. To add, why did agent log a ticket to have ZTE router returned if I was never going to receive a Hauwei router? I have also been charged a pro-rata fee for the contract, yet I have no device to use? This is completely unacceptable as I have to pay for a device and package I have no use of and and not getting a clear indication of when the ZTE router will be delivered.

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Replies (4)
Cell C
Cell C's reply05 Sept 2017, 14:47
Official

Hi Crystal

Thank you for bringing this matter to our attention.

One of our team members will follow up on this matter and advise on a way forward. Do expect communication.

We apologize for the inconvenience caused.

Regards
Cell C | PN

Cell C
Cell C's reply06 Sept 2017, 09:36
Official

Lungile confirmed that she has contacted you and provided interim feedback.

Regards

Cell C | PN

CB
Crystal B's update12 Sept 2017, 09:23
Reviewer Update
Lungile has continously provided me with feedback and expedited the process to have my replacement router delivered on Friday 8 September. This was great customer service to restore my faith in Cell C. Thanks!
Cell C
Cell C's reply14 Sept 2017, 09:29
Official

Thank you for providing us with feedback.

We are happy to hear that Lungile was able to assist in a commendable manner and restored your faith in Cell C.

Have a lovely day further.

Regards

Cell C | PN