1 reviews | Active since Sept 2017
Cell C - False advertising and service rendered
I contacted Cell C Direct on 28 August 2017 , to place an order for a Huawei router deal at R199pm. The package delivered on 31 Aug 2017 was ZTE router. I immediately call Cell C to inform them of the mistake. The agent logs a ticket to have package collected for return the next day. After courier company collects router on 4 September, I call to find out when the correct router is to be delivered. The agent informs me that they do not have stock of Hauwei routers, not since Jan 2017. I raise the issue that on Cell C's website, the package is advertised clearly with Huawei router and I was not informed of this during sale process. To add, why did agent log a ticket to have ZTE router returned if I was never going to receive a Hauwei router? I have also been charged a pro-rata fee for the contract, yet I have no device to use? This is completely unacceptable as I have to pay for a device and package I have no use of and and not getting a clear indication of when the ZTE router will be delivered.
Hi Crystal
Thank you for bringing this matter to our attention.
One of our team members will follow up on this matter and advise on a way forward. Do expect communication.
We apologize for the inconvenience caused.
Regards
Cell C | PN
Hi Crystal
Thank you for bringing this matter to our attention.
One of our team members will follow up on this matter and advise on a way forward. Do expect communication.
We apologize for the inconvenience caused.
Regards
Cell C | PN
Lungile confirmed that she has contacted you and provided interim feedback.
Regards
Cell C | PN
Lungile confirmed that she has contacted you and provided interim feedback.
Regards
Cell C | PN
Thank you for providing us with feedback.
We are happy to hear that Lungile was able to assist in a commendable manner and restored your faith in Cell C.
Have a lovely day further.
Regards
Cell C | PN
Thank you for providing us with feedback.
We are happy to hear that Lungile was able to assist in a commendable manner and restored your faith in Cell C.
Have a lovely day further.
Regards
Cell C | PN
