1 reviews | Active since Jul 2013
Cell C false advertising
Cell C advertised a buy out / new contract offer - Pinnacle 2 contract. My boyfriend and I enquired as we were both interested in this offer. I provided all the requested info, documentation etc.. Drove to the branch on 3 occasions to ensure everything was in order as I couldn't get a hold of them telephonically. Spoke to my existing Service provider and relayed all the necessary information to cell C.<br> <br> As I am meant to go on holiday in a day's time, the day I was told everything is ready and I am meant to collect my new LG4 phone I arrive at the Cell C Store. Given, who was assisting me is not available so another lady offers to assist me. After spending an hour in store, signing more documentation (final contract) the lady asks if I am aware that either I can get a new phone OR they will buy my contract out! <br> <br> Okay, so this is not on!! First time I am hearing anything of the sort and secondly NOWHERE in Cell C's promotional brochures or online does it state this. Nor did Given-Cell C representative who assisted me before inform us of this. <br> <br> Come on CELL C - This is false advertising!! I think it is only fair that other people are aware of this before they waste their time
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We have referred this matter to one of our team members for assistance. Do expect communication during the course of the day.
We apologize for the inconvenience caused.
Regards
Cell C | PN
Thank you for posting to us.
We have referred this matter to one of our team members for assistance. Do expect communication during the course of the day.
We apologize for the inconvenience caused.
Regards
Cell C | PN
