1 reviews | Active since Nov 2016

23 Nov 2016, 15:23

Cell C false advertising!

<p>Hi All,</p> <p>I was sold a Cell C Empire cellphone by a Cell C telemarketer and upon opening it i realized that there were some serious differences between what he sold me and what i had in my hand. Firstly, he told me that the phone's total memory is 8GB and it is also advertised as such on the website: https://www.cellc.co.za/cellc/phone-...on-Pinnacle-50<br />The box in which the phone came with also specifies this but when I check the phone memory on the phone itself it says the phone only has a total space of 4GB.</p> <p>Secondly, he informed me that the phone's back camera is 8MP and the front is 5MP but upon checking the phone I discovered that the rear camera is only 5MP and the front is just 0.3MP.</p> <p>When i contacted the company they did not even acknowledge their mistake/miscommunication and i was essentially given an 'oh it's fine, we'll take our phone back, bye.' response.</p> <p>I am seriously disappointed in the way in which Cell C handled this issue, or lack-of-thereof since I am still sitting with this phone and they are not even trying to get hold of me and solve this!</p>

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Replies (4)
Cell C
Cell C's reply23 Nov 2016, 15:38
Official

Thank you for posting to us.

We apologize for the manner in which this matter was handled and for the inconvenience caused. One of our team members will contact you and assist. Do expect communication during the course of the day.

Regards

Cell C | PN

Best regards,

Cell C
Cell C's reply25 Nov 2016, 15:17
Official

Lungi could not get hold of you on your contact numbers. However she sent an email advising you of this and requested for an alternative number where she can get hold you and assist.

Please respond to her email and she will gladly assist.

Regards

Cell C | PN

Best regards,

Cell C
Cell C's reply28 Nov 2016, 11:38
Official

Please be advised that Lungi could not get hold of you on your contact numbers. However she sent an email advising you of this and on a way forward regarding this matter.

Regards
Cell C | PN

Best regards,

's update29 Nov 2016, 16:00
Reviewer Update

I was unable to recieve Lungi's calls however i have provided an alternative contact number as requested and I have actually tried to get hold of Lungi myslef but she appears to always be busy. I have also spoken several agents regarding this case but they all offer no solution and all I am being told is that the case is still open and that I am going to be debited for cellphones which i do not even have in my possession anylonger as i sent them back to you and that Lungi is the only person who can sort this out.

I am getting very frustrated as the contract should have been cancelled by now but it is not and I am being told that I cannot cancell it even though i returned the phones within the specified five days and that i will be debited for them. I do not understand why i have to pay for something that i not only have but have also had to return do to your company's factory fault!