PR
Phidas R
1 reviews | Active since Oct 2020
18 Jun 2025, 15:14
Cell C Failure to provide Settlement Letter after account closure.
I had a cellphone contract with Cell C which eventually happened to be in arrears. The account was then paid off and settled through VVM, despite the account closure I have never received any settlement letter or certificate from Cell C. This continues to negatively impact my credit record due to incorrect arrears information that keep reflecting. I really need help!!
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Cell C's replyOfficial
18 Jun 2025, 15:17Dear Phidas Raphasha ,
Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience and frustration this has caused.
We understand how important it is to receive your settlement letter, especially when it affects your credit record. We have escalated your request to the relevant team for urgent investigation and resolution. A representative will be in touch with you to assist further.
Kind regards,
Cell C | TM
Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience and frustration this has caused.
We understand how important it is to receive your settlement letter, especially when it affects your credit record. We have escalated your request to the relevant team for urgent investigation and resolution. A representative will be in touch with you to assist further.
Kind regards,
Cell C | TM
Cell C's reply18 Jun 2025, 15:17
Official
Dear Phidas Raphasha ,
Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience and frustration this has caused.
We understand how important it is to receive your settlement letter, especially when it affects your credit record. We have escalated your request to the relevant team for urgent investigation and resolution. A representative will be in touch with you to assist further.
Kind regards,
Cell C | TM
Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience and frustration this has caused.
We understand how important it is to receive your settlement letter, especially when it affects your credit record. We have escalated your request to the relevant team for urgent investigation and resolution. A representative will be in touch with you to assist further.
Kind regards,
Cell C | TM