CELL C Failure to pass security questions after 25 years

I am a Cell C client for the past 25 years and are disappointed beyond the lowest of levels of disgruntlement.

My problem, besides all the others I had that only started around 3 years ago, maybe it was due to the pandemic, Whenever I phone a consultant at their service or sales department I fail on the three initial security questions. 1. MY NAME 2. My ID NUMBER and 3 WHO I BANK WITH. Sound preposterous? It indeed is. I wish to declare that I don't sugffer of any memory loss nor any similar dreaded disease. So I have been phoning the past year to be turned down time after time. Not passing the darn security questions. I now had a call from someone in sales who wants to do an upgrade and I again explained the problem. He told me he's got different questions. I refused to answer those because this still wouldn't resolve the problem, would it. In future they wouldn't be able to help me as their "system" is obviously...........outdated. So I'll make a last visit to a Cell C store and try to resolve. Then to ICASA....................and thereafter STOP the service. Oh wait, I won't be able to do the latter as they don't recognise me after 25 years.