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Bonginkosi X

1 reviews | Active since Jul 2022

14 Dec 2022, 18:54

CELL C FAILS TO UNBLACKLIST MY PHONE IT BEEN MORE ALMOST A MONTH NOW ON AND OFF

I am very much disappointed with cell c service i mean not so long ago i contacted them informing them that i need my phone to be unblacklisted. And on the 12 of December i received an SMS, saying that Activate transaction successful with TUITC REF NUMBER: ***4. YET AGAIN TODAY THEY DECIDED TO BLOCK/ BLACKLIST MY PHONE AGAIN WITHOUT ANY REASON. TO SAY IM AT LIVID IS AN UNDERSTATEMENT, i feel Cell C has no respect for it clients yet im paying them.

All along been using MTN and never had this problem never. I totally regret taking contract with Cell C. And i need answers why deactivate my phone just why...took two very expensive phone from Cell C and this is how they repay me.

*** heres my cell number you guys blacklisted please unblacklist it.

0
Replies (12)
BX
Bonginkosi X's update14 Dec 2022, 19:25
Reviewer Update
Cellular network is not available from both slots
BX
Bonginkosi X's update14 Dec 2022, 19:27
Reviewer Update
Please unblacklist my phone heres my cell number *** i work with a phone plus i study with it.
BX
Bonginkosi X's update14 Dec 2022, 21:14
Reviewer Update
I have done this and it been over an hour now but still no network. I have rebooted it but still ey
BX
Bonginkosi X's update15 Dec 2022, 11:32
Reviewer Update
I have just been on the phone with the insurance and they say that they can't give me that letter, she even made a conference call with me and the customer care. She informed customer care that i have canceled the claim two weeks ago and even submitted the unblacklisting forms three times. The lady from customer care said that on her side it shows that the phone have been unblacklisted yet the lady from insurance says on their side it is still showing them that it still blacklisted. I really do not know what to do now seriously if Cell C themselves cant help me then what???? Ombudsmen???
Cell C
Cell C's reply15 Dec 2022, 12:46
Official
I would like to apologize for the frustration you have experienced, thus far,the matter has been escalated and you can expect a call from us to assist you further.
 
Regards, 
^MN
 
BX
Bonginkosi X's update16 Dec 2022, 09:17
Reviewer Update
Still haven't received any call from Cell C as you promised, what now??? My phone still blacklisted even today... Or i mustn't pay you until you sort out this issue?? Perhaps that will help.
Cell C
Cell C's reply16 Dec 2022, 10:12
Official
Kindly be advised that you will be contacted accordingly.

Regards
^TM
BX
Bonginkosi X's update16 Dec 2022, 11:00
Reviewer Update
Put yourself in my shoes, would you survive or be ecstatic not having a phone for more than weeks ?? Not sure...
Cell C
Cell C's reply16 Dec 2022, 11:20
Official
We do understand your frustration. The matter will be investigated and rectified
. 

^NT 
BX
Bonginkosi X's update20 Dec 2022, 04:20
Reviewer Update
Is my phone ever gonna be fixed??? Coz it is still blacklisted even now!!!!!!!!
BX
Bonginkosi X's update21 Dec 2022, 08:35
Reviewer Update
You guys are not serious and you don't even care about your clients...you have been promising to sort out my problem but even today nothing has happened. You have empty promises nxaa...I WILL NEVER RECOMMEND CELL C TO ANYONE NEVER...YOU GUYS ARE ALL UNPROFFESSIONAL, JUST A SIMPLE THING TO UNBLACKLIST MY PHONE MXM. I NEVER EVEN RECEIVED ONE STUPID CALL FROM YOURL TILL TODAY. I AM NOT PAYING CELL C FROM NOW ON UNTIL YOU UNBLACKLIST MY PHONE AND YOU SHOULD EXPECT A CALL FROM CLIENTEL LAWYERS AS FROM TODAY **** THIS IM FED UP.
BX
Bonginkosi X's update26 Dec 2022, 09:08
Reviewer Update
Hi, just when i am about to thank you guys and my phone is blacklisted again today, ay i don't know, i give up.