CS
Chantal S
1 reviews | Active since May 2019
23 Sept 2021, 14:27
Cell C fails to provide Paid up Letter
Absolutely disgusted in the poor service delivery rendered by Cell C. Account was paid in full on 1 September 2021 and to date a paid up letter has not been provided - after multiple calls, emails and waiting 48 hours. No one calls back and they give the run around when they are supposed to provide a paid up letter, as per the NCA. Cell C should be reported to the National Credit Regulator for failure to comply with the NCA. account No. ***4.
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Replies (3)
Cell C's replyOfficial
23 Sept 2021, 14:39Good day Chantal
Thank you for getting in touch with us.
Please respond via private reply with your ID number and also advise if you had sent in your proof of payment.
We’ll work with you to resolve this issue as quickly as possible.
^YM
Thank you for getting in touch with us.
Please respond via private reply with your ID number and also advise if you had sent in your proof of payment.
We’ll work with you to resolve this issue as quickly as possible.
^YM
Cell C's reply23 Sept 2021, 14:39
Official
Good day Chantal
Thank you for getting in touch with us.
Please respond via private reply with your ID number and also advise if you had sent in your proof of payment.
We’ll work with you to resolve this issue as quickly as possible.
^YM
Thank you for getting in touch with us.
Please respond via private reply with your ID number and also advise if you had sent in your proof of payment.
We’ll work with you to resolve this issue as quickly as possible.
^YM
CS
Chantal S's updateReviewer Update
23 Sept 2021, 14:52Proof of payment has already been sent on the 1st of September 2021 and still waiting for the paid up letter. Team leader Sifiso never phoned me back. We are busy buying a house and our credit is affected by Cell C's incompetence. If we do not receive the paid up letter TODAY - we will be lodging a complaint with the National Credit Regulator and the Ombudsman.
Please provide me with a paid up letter to state that my account is settled and paid in full.
It is a matter of urgency. Please prioritize!!
Please provide me with a paid up letter to state that my account is settled and paid in full.
It is a matter of urgency. Please prioritize!!
CS
Chantal S's update23 Sept 2021, 14:52
Reviewer Update
Proof of payment has already been sent on the 1st of September 2021 and still waiting for the paid up letter. Team leader Sifiso never phoned me back. We are busy buying a house and our credit is affected by Cell C's incompetence. If we do not receive the paid up letter TODAY - we will be lodging a complaint with the National Credit Regulator and the Ombudsman.
Please provide me with a paid up letter to state that my account is settled and paid in full.
It is a matter of urgency. Please prioritize!!
Please provide me with a paid up letter to state that my account is settled and paid in full.
It is a matter of urgency. Please prioritize!!
CS
Chantal S's updateReviewer Update
23 Sept 2021, 16:13Already sent the proof of payment to that email address. If we do not receive the paid up letter TODAY we will be proceeding with further steps against Cell C, who is in contravention of the National Credit Act.
CS
Chantal S's update23 Sept 2021, 16:13
Reviewer Update
Already sent the proof of payment to that email address. If we do not receive the paid up letter TODAY we will be proceeding with further steps against Cell C, who is in contravention of the National Credit Act.