Cell C fails to investigate phone contract *****

I reported a ***** case to CellC on the 18th Nov 2021, which involved 3 additional ********** contracts being added to my cell C account without my knowledge. Apart from the automated reply I received by email saying they would respond in 48 hours, I have not received any other communication from CellC.

Today (25th Nov 2021) my debit order was increased from R999 to over R2500 as a result of the *****. I have called Cell C numerous times since the 18th of November 2021 (over 7 days ago). I called CellC customer services, CellC contracts department, CellC ***** department). To my utter shock and disgust, none of the consultants I spoke to in those departments, were able to help. They kept shifting the problem to other departments of cellC. All they could say was that I would have to pay CellC for the ***** that was was committed on my account until the case had been fully investigated.

I am now left will no option but to take legal action against CellC for passing my personal information (in contravention of the POPI act) to the ********* who usied it to commit ***** against me.