Cell C fails….

My husband (87 years old) has a contract with Cell C. Twice his contract was hacked and expensive phones were added,and then debited to his bank account. Managed to open ***** case at police station for case number one and account was creditted. Case two, went into branch after he received a request from his bank requesting new debit order. My husband has mild dementia and is hard of hearing so was difficult when speaking to ***** agent on the phone. His details ie. his name, ID no. and banking details remained the same, but there was a physical address and email address that had been changed. As his contract was due to expire on 4th August 2024, we went into branch at the Atrium in Durban on the 4th July to make sure the contract would end when stated, was told that the final debit order would be for the whole of August, not when contract ends. I do not understand how these companies can let people buy expensive phones on contract without producing a genuine ID in person. The staff at the branch were very helpful and went out of their way to help, but Cell C leaves a very ugly taste in my mouth