Cell C failing to resolve an identity theft *****

On the 1st of August 2020, I received a debit order from Cell C (R199) for a ********** phone contract that was opened in my name. I reported this to the Cell C close to me and they notified me that the contract was opened at Cell C Killarney Mall. I never authorized this. I contacted them and they also requested an Affidavit from the police. I provided all the documents they requested but I never received any feedback.

Later in August, the ********** account appeared on my my credit report and I also received another debit order from Cell C for a much higher amount (R507) and I called Cell C again several times without success to check if the account was closed.

On the 1st of September, one consultant after consulting with her manager assured me that the account was closed which was misleading since I received the latest copy of my credit score today with the Cell C contract being flagged as " in arrears for R 860". I again called the Cell C customer service department but the consultants were very rude. Instead of listening to what I was saying they only told me that I need to send documents again and they blamed me as if I was fabricating stories.

This service to a loyal customer is pathetic and disgusting. I have been a Cell C customer for a long time but this service can not be tolerated any further. They can't keep on destroying my credit score and deduct money from my account any time they want and expect me to be happy with that. They need to do something about this terrible service. I am now taking this further to the ombud if they do not take responsibility for their poor service.