MS
MPHO S

1 reviews | Active since Jul 2016

18 Jul 2016, 06:59

Cell C failing to fulfill their part on contract

<p>i took a contract with cell c last year for data, it was a telephonic contract and on the contract i specified that i only need 2gig not more than that. if i ran out of data they must stop it and i will purchase on my own. contract was R139 per month for 2g now on february they send me a bill of R749.00 i reversed the charges and called cell c to investagate and listen to the recording of that day. since february cell c doesnt come back to me all they do is deduct money and stop my access to internet. Cell c its failling to prove to me that i requested a limit of R2000.00 as they say on the phone. i spoke to more than 3 consultant and none of them is able to solve the problem. cell c must rectify their mistake or they must cancell the contract without cost since they are the one breaching the contract. </p>

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Replies (3)
Cell C
Cell C's reply18 Jul 2016, 07:13
Official

We acknowledge receipt of the above complaint and will ensure that it is looked into and a solution will be provided. Do expect communication from one of our team members during the course of the day.

We apologize for the inconvenience caused.

Regards
Cell C | PN

MS
MPHO S's update27 Jul 2016, 19:36
Reviewer Update

my problem is not being solved.

Cell C
Cell C's reply28 Jul 2016, 06:48
Official

Thank you for posting to us.

We will ensure that this matter is sorted. Do expect communication from one of our team members during the course of the day.

We apologize for the inconvenience caused.

Regards
Cell C | PN