Cell C failing to deliver

I'm Losing my patience with my beloved network of more than a decade. I been with Cell C since 2009, unemployed, till I found employed and have experience their best and worst. Ive had several data and voice contracts and spent thousands.

Now 2021, I've noticed Cell C terminate two services behind my back. A betrayal of why I signed the contract in the first place and a slap in the face for a loyal customer to a struggling company. Firstly I signed an expensive Note 10 phone contract in 2019 with its BLACK TV feature which Cell C ended with no recourse.

Now I find that a VPN setting i signed up for in 2019 for a 3rd or 4th time of using this on various contracts, Cell C has taken the setting off my contract and Ive spent hours and hours on Call Centre being sent from pillar to post by a Technical staff and management that doesnt know what a VPN is or sending me to a nearby store where they also dont know what a VPN setting is.

Why has Cell C efd me twice in one contract? They starting to rob us like MTN robs their unsuspecting customers, its sad! At least MTN hasn't removed my VPN on our contract. Just sucks when a Cell C Tech Department doesnt understand Tech needs.