NM
Nomalungelo M

1 reviews | Active since Mar 2014

28 Jun 2018, 08:45

Cell C Failing To Cancel My Cell C Contract - Debit Orders Continue Without My Authority

I requested not to upgrade my cellphone contract with Cell C in 04/04/2018, I received this confirmation from the " CELL C CELLPHONE NUMBER: 061******* We hereby acknowledge receipt of your cancellation request. We are sorry to hear that you wish to cancel your contract with us. We sincerely hope that you would reconsider your decision to cancel and consider future deals to further enjoy Cell C benefits. Kindly note that your service in terms of your contract with Cell C will be discontinued on 04/05/2018 and your last invoice will be sent to you during the following month . As soon as the contract is cancelled, any accumulated bundled minutes , sms and data will be lost " Yet end of April, May and now again in June Cell is still deducting from my bank account without my authority, making this theft.

MAY MY CONTRACT PLEEEEAAAASE BE CANCELLED AND MY MONEY REFUNDED IMMEDIATELY!!! Thank you : -) :-)

0
Replies (3)
Cell C
Cell C's reply28 Jun 2018, 09:00
Official

Good morning Nomalungelo

We will ensure that this matter is sorted. Do expect communication from one of our team members during the course of the day.

We apologize for the inconvenience caused.

Regards
Cell C | PN

Cell C
Cell C's reply28 Jun 2018, 09:00
Official

Good morning Nomalungelo

We will ensure that this matter is sorted. Do expect communication from one of our team members during the course of the day.

We apologize for the inconvenience caused.

Regards
Cell C | PN

Cell C
Cell C's reply28 Jun 2018, 10:52
Official

Lungile has been in contact with you to assist with this matter. She advised that you were on a Top Up and minutes are not prorated. She further advised that you did not forfeit the minutes and you were billed in full end of May as it was the last debit order but you stopped the payment, that is why you still liable.

Regards

Cell C | PN