pS
phakiso S
1 reviews | Active since Oct 2022
13 Oct 2022, 08:33
Cell C failed to settled my account and close it.
I ported my number from Cell C in 2019 to Vodacom die to poor service. I have then settled my account that was due for that month and sent them proof of payment. I have recently in 2022 found out that they sent my account to SSDa recoveries and I was contacted. I engage with the agent from SSDA and I provided my proof of payment which was sent to Cell C. The consultant advised me that she is waiting for Cell C to deal the matter. I was further shocked to see that my payment profile has been affected due to this when I pulled my credit report. I personally sent an email to Cell c with proof of payment recently to try to resolve ghe matter and to date the matter is still not resolved. I would never recommend Cell C services to anyone due to such an experience.
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Replies (4)pS
phakiso S's updateReviewer Update
13 Oct 2022, 10:37It is bizarre that you are coming up with out of budget fees that I'm not aware of and never received any statement for that matter.
I engaged with SSDA and couldn't even substantiate that claim. I don't fail to honour my obligation and if you can please send that statement you are referring too for my perusal.
Why it took 2 years for you to even send me that statement you are claiming.
Your service is horrible and I await that statement and reply to my numerous emails I sent to your equeries email at Cell C.
Thank your
I engaged with SSDA and couldn't even substantiate that claim. I don't fail to honour my obligation and if you can please send that statement you are referring too for my perusal.
Why it took 2 years for you to even send me that statement you are claiming.
Your service is horrible and I await that statement and reply to my numerous emails I sent to your equeries email at Cell C.
Thank your
pS
phakiso S's update13 Oct 2022, 10:37
Reviewer Update
It is bizarre that you are coming up with out of budget fees that I'm not aware of and never received any statement for that matter.
I engaged with SSDA and couldn't even substantiate that claim. I don't fail to honour my obligation and if you can please send that statement you are referring too for my perusal.
Why it took 2 years for you to even send me that statement you are claiming.
Your service is horrible and I await that statement and reply to my numerous emails I sent to your equeries email at Cell C.
Thank your
I engaged with SSDA and couldn't even substantiate that claim. I don't fail to honour my obligation and if you can please send that statement you are referring too for my perusal.
Why it took 2 years for you to even send me that statement you are claiming.
Your service is horrible and I await that statement and reply to my numerous emails I sent to your equeries email at Cell C.
Thank your
pS
phakiso S's updateReviewer Update
13 Oct 2022, 17:18I received the statement and settled that amount that was due and sent the proof of payment to Cell C and your customer service . I'm wondering it had to take so many years to get to this point. I don't regret moving my accounts.
Please send me that letter confirming that you have updated my payment profile. Not certain if you looked at my records for years I was with you and I never defaulted even a single month but when I move my account and settled it you saw it fit not to send that invoice and communicate and it would have been settled. Only wait for 3 years and send the account to SSDA to recover as if I failed to pay the amount.
I hope the letter you promise to send to me it won't take years again as it seems as a standard to resolve matters.
Thank you hellopeter for making me to be listened.
Please send me that letter confirming that you have updated my payment profile. Not certain if you looked at my records for years I was with you and I never defaulted even a single month but when I move my account and settled it you saw it fit not to send that invoice and communicate and it would have been settled. Only wait for 3 years and send the account to SSDA to recover as if I failed to pay the amount.
I hope the letter you promise to send to me it won't take years again as it seems as a standard to resolve matters.
Thank you hellopeter for making me to be listened.
pS
phakiso S's update13 Oct 2022, 17:18
Reviewer Update
I received the statement and settled that amount that was due and sent the proof of payment to Cell C and your customer service . I'm wondering it had to take so many years to get to this point. I don't regret moving my accounts.
Please send me that letter confirming that you have updated my payment profile. Not certain if you looked at my records for years I was with you and I never defaulted even a single month but when I move my account and settled it you saw it fit not to send that invoice and communicate and it would have been settled. Only wait for 3 years and send the account to SSDA to recover as if I failed to pay the amount.
I hope the letter you promise to send to me it won't take years again as it seems as a standard to resolve matters.
Thank you hellopeter for making me to be listened.
Please send me that letter confirming that you have updated my payment profile. Not certain if you looked at my records for years I was with you and I never defaulted even a single month but when I move my account and settled it you saw it fit not to send that invoice and communicate and it would have been settled. Only wait for 3 years and send the account to SSDA to recover as if I failed to pay the amount.
I hope the letter you promise to send to me it won't take years again as it seems as a standard to resolve matters.
Thank you hellopeter for making me to be listened.
pS
phakiso S's updateReviewer Update
14 Oct 2022, 05:23Sent
pS
phakiso S's update14 Oct 2022, 05:23
Reviewer Update
Sent
pS
phakiso S's updateReviewer Update
14 Oct 2022, 05:28I sent the proof of payment to proof of payment @ cellc initially and now is another email. I sent it though.
Please update my profile and send me the letter asap. I m really tired of being treated like this by Cell C.
Please update my profile and send me the letter asap. I m really tired of being treated like this by Cell C.
pS
phakiso S's update14 Oct 2022, 05:28
Reviewer Update
I sent the proof of payment to proof of payment @ cellc initially and now is another email. I sent it though.
Please update my profile and send me the letter asap. I m really tired of being treated like this by Cell C.
Please update my profile and send me the letter asap. I m really tired of being treated like this by Cell C.