Cell C failed to cancel my contract but still debited my account!

I am absolutely disgusted by Cell C’s service. I requested that my contract be cancelled and my number migrated to prepaid.I followed the correct process and gave the required 30 days’ notice.

Despite this, Cell C still went ahead and debited my account and is now sending me messages claiming that I owe them! This is unacceptable.

I have money in my account, and I did everything by the book ,yet Cell C failed to cancel the contract as promised. I am tired of being ignored and want this issue resolved immediately, with my number migrated to prepaid as originally requested with IMMEDIATE EFFECT.

@Cell C, please take accountability and fix this urgently.