Cell C failed to cancel my contact with them.

I’ve had more than 3 contracts with Cell C. One was supposed to end in May and another one in September 2024. In April a consultant phoned and upgraded both contracts on my behalf,when I phoned to cancel both they have been giving me problem ,it’s one consultant to another I’m not getting assistance. This month I payed R600 more towards the contracts telling them that I no longer can afford their services and I have not received any devices .did not sign or approve any debit mandate. I am abused by Cell C consultants with no assistance instead I am being forced to take contracts and pay for services I do not need . Today I was told that I have 23months to pay for a router that I do not need. When I requested a statement and to know how much I’ll be paying and what I’ll be paying for every month I was refused as the consultant said she does not have access to that information. I am no longer interested in their services nor can afford them .