Cell C fail to load prepaid data paid for

Business has not responded. They're just asking for the same documents which was submitted already on the 4th of August, trying to pass the bucket..... just going through motions so that i looked like they're responding to complaints. Agent specific words were: 'Weeellll, this is the first time I'm dealing with your complaint, hence you need to re-submit all the original documentation again. I don't know why they did'nt use or respond to the original documents you send, I'll submit it again once you send it'. To my question what happens if I do not get a response again, his asnwer was, 'Weeellll, then you phone us again!