SM
Sinah M
1 reviews | Active since Oct 2020
22 Dec 2025, 02:38
Cell C fail me, Handed me to MBD paid but they say I owe them
Cell C earlier April this year, CELL C handed me to MBD and July 31 this year I pay all my outstanding. But I am so shocked to find out that my credit profile appears as if I owe CELL C again. I don't understand they handed me To MBD how possible that I owe them, I am so hurt, I need help.
Helpful (0)
Replies (4)0
Replies (4)
Cell C's replyOfficial
22 Dec 2025, 07:15Dear Sinah Mvundle,
Thank you for reaching out to us.
We sincerely apologize for the inconvenience and confusion regarding your account. We understand how concerning this must be for you.
Thank you for reaching out to us.
We sincerely apologize for the inconvenience and confusion regarding your account. We understand how concerning this must be for you.
Please be assured that we are reviewing your account and its history with MBD to clarify why your credit profile is reflecting an outstanding balance. We will work to resolve this issue as quickly as possible and ensure your credit record is accurate.
We appreciate your patience and will provide you with an update shortly.
Regards,
Cell C | NT
Cell C's reply22 Dec 2025, 07:15
Official
Dear Sinah Mvundle,
Thank you for reaching out to us.
We sincerely apologize for the inconvenience and confusion regarding your account. We understand how concerning this must be for you.
Thank you for reaching out to us.
We sincerely apologize for the inconvenience and confusion regarding your account. We understand how concerning this must be for you.
Please be assured that we are reviewing your account and its history with MBD to clarify why your credit profile is reflecting an outstanding balance. We will work to resolve this issue as quickly as possible and ensure your credit record is accurate.
We appreciate your patience and will provide you with an update shortly.
Regards,
Cell C | NT
Cell C's replyOfficial
23 Dec 2025, 12:03Dear Sinah Mvundle,
Ntibi from our support team has confirmed that they have reached out to you and is currently addressing your query. Kindly forward the proof of payment to the email address provided.
Cell C | DA
Ntibi from our support team has confirmed that they have reached out to you and is currently addressing your query. Kindly forward the proof of payment to the email address provided.
Cell C | DA
Cell C's reply23 Dec 2025, 12:03
Official
Dear Sinah Mvundle,
Ntibi from our support team has confirmed that they have reached out to you and is currently addressing your query. Kindly forward the proof of payment to the email address provided.
Cell C | DA
Ntibi from our support team has confirmed that they have reached out to you and is currently addressing your query. Kindly forward the proof of payment to the email address provided.
Cell C | DA
Cell C's replyOfficial
29 Dec 2025, 09:31Dear Sinah Mvundle,
Please note that we are still waiting for the proof of payment to be sent to the email address provided earlier.
Please note that we are still waiting for the proof of payment to be sent to the email address provided earlier.
Kindly forward this at your earliest convenience so we can conclude the matter promptly.
Thank you for your cooperation.
Kind regards,
Cell C | TM
Kind regards,
Cell C | TM
Cell C's reply29 Dec 2025, 09:31
Official
Dear Sinah Mvundle,
Please note that we are still waiting for the proof of payment to be sent to the email address provided earlier.
Please note that we are still waiting for the proof of payment to be sent to the email address provided earlier.
Kindly forward this at your earliest convenience so we can conclude the matter promptly.
Thank you for your cooperation.
Kind regards,
Cell C | TM
Kind regards,
Cell C | TM
Cell C's replyOfficial
28 Jan 2026, 13:40Dear Sinah Mvundle,
Our support team advised that they have reached out to you and you confirmed receipt of the paid-up letter.
A request has been sent for an update of your credit profile. Kindly note that the process takes up to 21 days to complete.
Thank you for allowing us the opportunity to make this right.
Cell C | DA
Our support team advised that they have reached out to you and you confirmed receipt of the paid-up letter.
A request has been sent for an update of your credit profile. Kindly note that the process takes up to 21 days to complete.
Thank you for allowing us the opportunity to make this right.
Cell C | DA
Cell C's reply28 Jan 2026, 13:40
Official
Dear Sinah Mvundle,
Our support team advised that they have reached out to you and you confirmed receipt of the paid-up letter.
A request has been sent for an update of your credit profile. Kindly note that the process takes up to 21 days to complete.
Thank you for allowing us the opportunity to make this right.
Cell C | DA
Our support team advised that they have reached out to you and you confirmed receipt of the paid-up letter.
A request has been sent for an update of your credit profile. Kindly note that the process takes up to 21 days to complete.
Thank you for allowing us the opportunity to make this right.
Cell C | DA