1 reviews | Active since Dec 2017
Cell C fail again as usual but this time I cannot accept it!!!! Time for change!!
Cell C for yourself that is for sure as their is always problems. Definitely the time has come to port to another service provider please anyone reading this give me some recommendations .
Back to Cell C so I have been on Contract with them for many many years now actually ported my number from Vodacom.
I phoned them as for a long time now I can't dial 086 numbers. So I phoned cell C and they tell me the contracts has changed and you must now buy airtime if you want to call those numbers. My wife is on Cell C her contract is half the price of mine and she can call any number.
So let me get this straight I am on contract but I must still go and buy airtime really???? what's the point of having a contract then. I asked can't I just get billed for it every month but the answer is no what a joke!!!!!
Thank you for reaching out. We're sincerely sorry to hear about your frustration with dialling certain numbers. Please be advised that your contract is on a Top-Up plan, which differs from an Open Line (Postpaid) plan. With a Top-Up contract, calls to special or premium-rated numbers are not included in your free minutes and require airtime. In contrast, an Open Line plan would allow these calls to be billed as out-of-bundle charges on your invoice.
We understand your concerns and have referred your query to our support team. They will be in touch to provide further clarification on how this works. We sincerely apologize for any misunderstanding caused.
Kind regards,
Cell C | GM
Thank you for reaching out. We're sincerely sorry to hear about your frustration with dialling certain numbers. Please be advised that your contract is on a Top-Up plan, which differs from an Open Line (Postpaid) plan. With a Top-Up contract, calls to special or premium-rated numbers are not included in your free minutes and require airtime. In contrast, an Open Line plan would allow these calls to be billed as out-of-bundle charges on your invoice.
We understand your concerns and have referred your query to our support team. They will be in touch to provide further clarification on how this works. We sincerely apologize for any misunderstanding caused.
Kind regards,
Cell C | GM