Cell C

I have been a customer of Cell C for over ten years. I've got three contracts with them and are constantly contacted by Cell C so that they can offer me more contracts. Then, after ten years of being a faithful customer I was unable to pay my account due to my bank account being hacked. I changed my bank account, made contact with Cell C and asked them to debit the full amount that's outstanding and the amount for the next month all on the last day of the month. I always have it debited at the end of the month to be sure that my money is in my account. I received a message from Cell C to confirm that they will be debiting on the 30th of November as discussed. On the evening of the 25th of November I stopped to put petrol in my car. When i swiped my card it wouldn't go through due to Cell C taking the last of my money from my account five days before the arranged date. I had to then explain to the petrol attendant why i couldn't pay for the petrol and my family has to go without the bare essentials until my money gets paid. To top it all off, if a person is in arrears you don't get the luxury of customer care ****erally). You get transfer staight to COLLECTIONS as if to say, "you can get service again when we have your money", but nobody can give you any answers.