Cell C

My contract was *******ly renewed for a further 24 months when I clearly stated it must be converted to pay as you go because I want to change service providers due to Cell C not providing a great enough range of handsets.

I first reported it via email on 2 March 2022 at 17h07. After I visited the store I again reported it to Customer care and *****query and attached the Affidavit, copy of my ID and Statement on 8 March at 11h25.

This was followed up by two further emails on 14 March at 09h22 and 15 March at 14h52.

After no response except the automatic "We have received your query which will be responded to in 24 to 48 working hours" I again visited the store at Mall @ Reds and again Nicole assisted me in calling the Customer Care Centre in an attempt to get some response and the problem solved.

After this Happy called me on23 March at 11h12 and apologised that I did not receive any feedback and assured me my query is receiving attention.

Again Cell C displayed their absolute useless service and care for customers resulting in me visiting the store again yesterday 30 March and again with the assistance of Nicole we contacted the call centre with the same empty promise and the latest reference number: ***.