Cell C #F for FAIL!

I don’t know why I keep writing these scathing reviews on Cell C, but it seems to be the only outlet for my frustration.

My debit order for Cell C is supposed to be the last day of every month, and has been for the past 10+ years that I have been a Cell C customer. I now only have one active number with Cell C, when in the past I had four, but because of the appalling unprofessional service I have received, that number has now been reduced to one..!

Anyway, Cell C chose to debit my account a day earlier that agreed, and not yet having made provision for all my debit orders a day before they were to be run, it was returned and a R100 retuned debit penalty was charged to my account. They then compounded the folly by trying again, unauthorized, on the fourth - at which point I had logged a complaint. Finally, on the 10th September (at 11:02 am) I spoke to their (very unprofessional and even more disinterested) collections department. I arranged to pay the monthly fee that was now overdue , MANUALLY, today, 16 September, by close of business - happy days!

Saturday afternoon, these Cell C buffoons, run another unauthorized debit..!

I was called by the most arrogant and obnoxious Cell C Social Media manager by the name of Nokuthula, who did nothing by talk down to me, talk over me, basically call me a ****, threaten legal action, and then refuse to give me her supervisor’s contact details so that I can lodge an official complaint, which I feel, as a long standing customer is well within my rights.

I have not had the privilege to speak to someone at Cell C who actually knows what they’re doing, have had any customer interaction training or actually understands customer service or service level expectations.

If that individual does in fact exist, can they please contact me - you have my detail!