Cell C - EXTREMELY Angry client!
I have been a Cell C customer for more years than I can remember. As of today I cannot receive calls on my phone so I called the customer care line. Well, after 5 calls to them, security checks being done on every call, sometimes my information is correct and sometimes the identical information isn't correct... after several hours of this going back and forth I'm told to go to a store with my ID to get them to help me. If I had the time to do this, I would've done it straight off. I then requested to speak to a supervisor, to be told they cannot help me cause my security check failed. I'm frustrated beyond works and frankly, if this inst resolved quickly, as in today, I will close my account with Cell C and will never refer another person to them! I will not pay for the remainder of my contract cause there is no point if I don't have the service I'm being billed for! Whats the point of mobile devices if you cannot get mobile assistance.
Helpful (0)
Replies (3)0
Replies (3)
Cell C's replyOfficial
28 Sept 2021, 14:10Hi Natalee
Thank you for writing to us.
We have received your review regarding your Cell C number.
We will investigate and contact you and assist.
^NZ
Thank you for writing to us.
We have received your review regarding your Cell C number.
We will investigate and contact you and assist.
^NZ
Best regards,
Cell C's reply28 Sept 2021, 14:10
Official
Hi Natalee
Thank you for writing to us.
We have received your review regarding your Cell C number.
We will investigate and contact you and assist.
^NZ
Thank you for writing to us.
We have received your review regarding your Cell C number.
We will investigate and contact you and assist.
^NZ
Best regards,
's updateReviewer Update
29 Sept 2021, 13:40Good day,
I would like to personally thank Theodorah for her very efficient and quick manner in which she handled my complaint and query. A few minutes of her time and all was resolved!. Your customer care centre would do well in learning from how she managed this situation and resoltuion promptly. Thank you Theodorah!
I would like to personally thank Theodorah for her very efficient and quick manner in which she handled my complaint and query. A few minutes of her time and all was resolved!. Your customer care centre would do well in learning from how she managed this situation and resoltuion promptly. Thank you Theodorah!
's update29 Sept 2021, 13:40
Reviewer Update
Good day,
I would like to personally thank Theodorah for her very efficient and quick manner in which she handled my complaint and query. A few minutes of her time and all was resolved!. Your customer care centre would do well in learning from how she managed this situation and resoltuion promptly. Thank you Theodorah!
I would like to personally thank Theodorah for her very efficient and quick manner in which she handled my complaint and query. A few minutes of her time and all was resolved!. Your customer care centre would do well in learning from how she managed this situation and resoltuion promptly. Thank you Theodorah!
Cell C's replyOfficial
29 Sept 2021, 15:28Hi Natalee
We appreciate getting feedback on the service you have experienced from our Social Media Support Consultant. We will share the sentiments with the team.
Enjoy the rest of your afternoon.
^NZ
We appreciate getting feedback on the service you have experienced from our Social Media Support Consultant. We will share the sentiments with the team.
Enjoy the rest of your afternoon.
^NZ
Best regards,
Cell C's reply29 Sept 2021, 15:28
Official
Hi Natalee
We appreciate getting feedback on the service you have experienced from our Social Media Support Consultant. We will share the sentiments with the team.
Enjoy the rest of your afternoon.
^NZ
We appreciate getting feedback on the service you have experienced from our Social Media Support Consultant. We will share the sentiments with the team.
Enjoy the rest of your afternoon.
^NZ
Best regards,