MH
Michelle H
1 reviews | Active since Jul 2020
23 May 2022, 08:16
CELL C EXCLUSIVE *****
Cell C EXCLUSIVE - I've been a customer for 15 years+ - Exclusive, 4 contracts for many years, not one late payment ever from me. Used to get great service... recently, I would say since March 2022, Cell C is soft bloocking my lines, and I literally have to call every morning for them to open my lines. The only thing the call center always say is sorry.... I've sent several e-mails, not response, no call from management, no support or service, yet it takes me 30 minutes each morning to go through several security questions and just for them to confirm my account is paid and that they can open the lines so I can use my phones (which I am paying for, but not getting service) - I guess this is *****, CELL C is taking my money and not provide me with the service I am paying for.
Helpful (0)
Replies (9)0
Replies (9)
Cell C's replyOfficial
23 May 2022, 10:00Good day Michelle Henrici
Thank you for writing to u.
We have received your review regarding your Cell C account.
We will investigate and contact for assistance.
^NZ
Thank you for writing to u.
We have received your review regarding your Cell C account.
We will investigate and contact for assistance.
^NZ
Best regards,
Cell C's reply23 May 2022, 10:00
Official
Good day Michelle Henrici
Thank you for writing to u.
We have received your review regarding your Cell C account.
We will investigate and contact for assistance.
^NZ
Thank you for writing to u.
We have received your review regarding your Cell C account.
We will investigate and contact for assistance.
^NZ
Best regards,
MH
Michelle H's updateReviewer Update
23 May 2022, 10:21This could have been done by the first call I've logged with this issue in March and or the first e-mail sent with proof of payment and request for assistance to stop blocking my phone.
MH
Michelle H's update23 May 2022, 10:21
Reviewer Update
This could have been done by the first call I've logged with this issue in March and or the first e-mail sent with proof of payment and request for assistance to stop blocking my phone.
Cell C's replyOfficial
23 May 2022, 13:07We will investigate and assist. We apologize for the inconvenience.
^NZ
^NZ
Best regards,
Cell C's reply23 May 2022, 13:07
Official
We will investigate and assist. We apologize for the inconvenience.
^NZ
^NZ
Best regards,
MH
Michelle H's updateReviewer Update
24 May 2022, 09:08 Good morning,
No contact per e-mail or telepathically from Cell C to date. I did get an SMS that account is paid to date... (Which is my point, standing debit orders going through without issues ever from my side... MY phone was disconnected AGAIN and I had to call again to this morning to open my line. Ref no: ***00 3756 (Spoke to Npeolele Zulu and yesterday Ref no: ***0 5372 (Spoke to Mpho Bapla)
No contact per e-mail or telepathically from Cell C to date. I did get an SMS that account is paid to date... (Which is my point, standing debit orders going through without issues ever from my side... MY phone was disconnected AGAIN and I had to call again to this morning to open my line. Ref no: ***00 3756 (Spoke to Npeolele Zulu and yesterday Ref no: ***0 5372 (Spoke to Mpho Bapla)
MH
Michelle H's update24 May 2022, 09:08
Reviewer Update
Good morning,
No contact per e-mail or telepathically from Cell C to date. I did get an SMS that account is paid to date... (Which is my point, standing debit orders going through without issues ever from my side... MY phone was disconnected AGAIN and I had to call again to this morning to open my line. Ref no: ***00 3756 (Spoke to Npeolele Zulu and yesterday Ref no: ***0 5372 (Spoke to Mpho Bapla)
No contact per e-mail or telepathically from Cell C to date. I did get an SMS that account is paid to date... (Which is my point, standing debit orders going through without issues ever from my side... MY phone was disconnected AGAIN and I had to call again to this morning to open my line. Ref no: ***00 3756 (Spoke to Npeolele Zulu and yesterday Ref no: ***0 5372 (Spoke to Mpho Bapla)
MH
Michelle H's updateReviewer Update
24 May 2022, 11:20I've made another call to CellC Exclusive just now, yet there is no supervisor available to talk to me, just had to leave my number and name again for a call back, which in 2 months they were not able to do. Ref no: *** *** (Spoke to Snise)
MH
Michelle H's update24 May 2022, 11:20
Reviewer Update
I've made another call to CellC Exclusive just now, yet there is no supervisor available to talk to me, just had to leave my number and name again for a call back, which in 2 months they were not able to do. Ref no: *** *** (Spoke to Snise)
MH
Michelle H's updateReviewer Update
24 May 2022, 11:20CellC website also not working, cannot try and get assistance on portal either.
Proxy ErrorThe proxy server received an invalid response from an upstream server.
The proxy server could not handle the requestReason: Error reading from remote server
Proxy ErrorThe proxy server received an invalid response from an upstream server.
The proxy server could not handle the requestReason: Error reading from remote server
MH
Michelle H's update24 May 2022, 11:20
Reviewer Update
CellC website also not working, cannot try and get assistance on portal either.
Proxy ErrorThe proxy server received an invalid response from an upstream server.
The proxy server could not handle the requestReason: Error reading from remote server
Proxy ErrorThe proxy server received an invalid response from an upstream server.
The proxy server could not handle the requestReason: Error reading from remote server
MH
Michelle H's updateReviewer Update
25 May 2022, 14:31So Cell C mail me that I must make some payment to an account that I do not even have a contract or number for - ignoring all the previous proof of payments I have sent for my actual account which I have a contract for - so I rep**** again with the sent items I've send many times to them.... this is the mail return delivery message:
(So no website that is working, no mail gets delivered....and no calls back to have a conversation in order to resolve the matter... think Cell-C is going down as a business)
This message was created automatically by mail delivery software. A message that you sent could not be delivered to one or more of its recipients. This is a permanent error. The following address(es) failed: *** host out.tld-mx.com [169.239.217.3] SMTP error from remote mail server after end of data: 550 Too many MIME parts: 122 > 100 *** host out.tld-mx.com [169.239.217.3] SMTP error from remote mail server after end of data: 550 Too many MIME parts: 122 > 100
(So no website that is working, no mail gets delivered....and no calls back to have a conversation in order to resolve the matter... think Cell-C is going down as a business)
This message was created automatically by mail delivery software. A message that you sent could not be delivered to one or more of its recipients. This is a permanent error. The following address(es) failed: *** host out.tld-mx.com [169.239.217.3] SMTP error from remote mail server after end of data: 550 Too many MIME parts: 122 > 100 *** host out.tld-mx.com [169.239.217.3] SMTP error from remote mail server after end of data: 550 Too many MIME parts: 122 > 100
MH
Michelle H's update25 May 2022, 14:31
Reviewer Update
So Cell C mail me that I must make some payment to an account that I do not even have a contract or number for - ignoring all the previous proof of payments I have sent for my actual account which I have a contract for - so I rep**** again with the sent items I've send many times to them.... this is the mail return delivery message:
(So no website that is working, no mail gets delivered....and no calls back to have a conversation in order to resolve the matter... think Cell-C is going down as a business)
This message was created automatically by mail delivery software. A message that you sent could not be delivered to one or more of its recipients. This is a permanent error. The following address(es) failed: *** host out.tld-mx.com [169.239.217.3] SMTP error from remote mail server after end of data: 550 Too many MIME parts: 122 > 100 *** host out.tld-mx.com [169.239.217.3] SMTP error from remote mail server after end of data: 550 Too many MIME parts: 122 > 100
(So no website that is working, no mail gets delivered....and no calls back to have a conversation in order to resolve the matter... think Cell-C is going down as a business)
This message was created automatically by mail delivery software. A message that you sent could not be delivered to one or more of its recipients. This is a permanent error. The following address(es) failed: *** host out.tld-mx.com [169.239.217.3] SMTP error from remote mail server after end of data: 550 Too many MIME parts: 122 > 100 *** host out.tld-mx.com [169.239.217.3] SMTP error from remote mail server after end of data: 550 Too many MIME parts: 122 > 100
Cell C's replyOfficial
26 May 2022, 11:26Good morning Michelle
Thank you for contacting Cell.
We have been trying to reach you on number *** and it is on voicemail. May we have an alternative number we can reach you on for assistance.
Case: ***
^NZ
Thank you for contacting Cell.
We have been trying to reach you on number *** and it is on voicemail. May we have an alternative number we can reach you on for assistance.
Case: ***
^NZ
Best regards,
Cell C's reply26 May 2022, 11:26
Official
Good morning Michelle
Thank you for contacting Cell.
We have been trying to reach you on number *** and it is on voicemail. May we have an alternative number we can reach you on for assistance.
Case: ***
^NZ
Thank you for contacting Cell.
We have been trying to reach you on number *** and it is on voicemail. May we have an alternative number we can reach you on for assistance.
Case: ***
^NZ
Best regards,
MH
Michelle H's updateReviewer Update
26 May 2022, 11:44So I received a message this morning to my number *** (number the query is about for more than 2 months now) that CellC cancelled the contract and I should call the number 084143, so I called the number (As I did not manage to get a mail through to cellc) and guess what, I failed the security checks...apparently now the number does not belong to me, that I am in a contract with and has been paying for more than 12 months.... interesting turn of events.
My number and phone is always on as I use the number ***for business, I might have been on a call while you called me, just try again.
Other than that, all the best sorting out your *********** staff, dysfunctional systems and ********** activities on that side.
I can do nothing further as per CellC the number does not belong to me, make sure you do not debit me for that number from my account as that will make this openly ***** from CellC side.
Have a great day,
Michelle
My number and phone is always on as I use the number ***for business, I might have been on a call while you called me, just try again.
Other than that, all the best sorting out your *********** staff, dysfunctional systems and ********** activities on that side.
I can do nothing further as per CellC the number does not belong to me, make sure you do not debit me for that number from my account as that will make this openly ***** from CellC side.
Have a great day,
Michelle
MH
Michelle H's update26 May 2022, 11:44
Reviewer Update
So I received a message this morning to my number *** (number the query is about for more than 2 months now) that CellC cancelled the contract and I should call the number 084143, so I called the number (As I did not manage to get a mail through to cellc) and guess what, I failed the security checks...apparently now the number does not belong to me, that I am in a contract with and has been paying for more than 12 months.... interesting turn of events.
My number and phone is always on as I use the number ***for business, I might have been on a call while you called me, just try again.
Other than that, all the best sorting out your *********** staff, dysfunctional systems and ********** activities on that side.
I can do nothing further as per CellC the number does not belong to me, make sure you do not debit me for that number from my account as that will make this openly ***** from CellC side.
Have a great day,
Michelle
My number and phone is always on as I use the number ***for business, I might have been on a call while you called me, just try again.
Other than that, all the best sorting out your *********** staff, dysfunctional systems and ********** activities on that side.
I can do nothing further as per CellC the number does not belong to me, make sure you do not debit me for that number from my account as that will make this openly ***** from CellC side.
Have a great day,
Michelle