Cell C excels when it comes to providing horrible service
I've been waiting for someone to call me and advise why my data and minutes went awol after I had paid for the service. One thing about this company, it excels when it comes to giving horrible service. They are the top of the list. Then they will call one none stop for an upgrade or data contract, the nerve! It's a pity I didn't take down the TL I spoke to. He sounded promising, but clearly, they can **** being professional like when they are signing one up for a contract. More than 300 of my minutes are down the drain and no one has answers for me.
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Cell C's replyOfficial
10 Feb 2025, 20:04Dear Dee M
Thank you for contacting us.
We sincerely apologize for the frustration and inconvenience you’ve experienced with your data and minutes. We understand how disappointing it can be when issues like this arise, especially when you've already made payments for services.
We are sorry for the lack of communication and the delay in addressing your concerns. This is not the level of service we strive to provide, and we take your feedback seriously.
Please be assured that we will investigate the matter immediately to determine what happened with your data and minutes, and we will provide you with a clear explanation as soon as possible.
Regards
Cell C | NT
Thank you for contacting us.
We sincerely apologize for the frustration and inconvenience you’ve experienced with your data and minutes. We understand how disappointing it can be when issues like this arise, especially when you've already made payments for services.
We are sorry for the lack of communication and the delay in addressing your concerns. This is not the level of service we strive to provide, and we take your feedback seriously.
Please be assured that we will investigate the matter immediately to determine what happened with your data and minutes, and we will provide you with a clear explanation as soon as possible.
Regards
Cell C | NT
Cell C's reply10 Feb 2025, 20:04
Official
Dear Dee M
Thank you for contacting us.
We sincerely apologize for the frustration and inconvenience you’ve experienced with your data and minutes. We understand how disappointing it can be when issues like this arise, especially when you've already made payments for services.
We are sorry for the lack of communication and the delay in addressing your concerns. This is not the level of service we strive to provide, and we take your feedback seriously.
Please be assured that we will investigate the matter immediately to determine what happened with your data and minutes, and we will provide you with a clear explanation as soon as possible.
Regards
Cell C | NT
Thank you for contacting us.
We sincerely apologize for the frustration and inconvenience you’ve experienced with your data and minutes. We understand how disappointing it can be when issues like this arise, especially when you've already made payments for services.
We are sorry for the lack of communication and the delay in addressing your concerns. This is not the level of service we strive to provide, and we take your feedback seriously.
Please be assured that we will investigate the matter immediately to determine what happened with your data and minutes, and we will provide you with a clear explanation as soon as possible.
Regards
Cell C | NT