Cell C escalated issues a f**** !!!!!!

Good morning Hellopeter

I am making a complaint about Cell C services to ensure this cannot happen to another client I have had my 3 contacts with Cell c for 5 years and in a matter of 3 months they have suspended my lines due to their utter incompetence. I have been told that I have been using an incorrect reference number on my eft Payment’s for the past 3 months To date my accounts are paid up in full and they will not reconnect my lines even though they have all my proof of payments by means of my bank statements and I have sent these to no fewer than 5 times and I am only told “ this complaint will be escalated and dealt with in 24 hours !” Total lie ! It is 8 days later and clearly their accounts department is NON existent as my lines are still not reconnected! I am sorry but after 5 years of loyalty and support I am not getting the service they promise, I am moving to another network provider immediately as Cell C clearly have too many customers and do not need my custom.

Please can you ensure to publish my complaint to ensure no person has to go through the absolute HELL that cell c has put me through not to mention the loss of income I’ve suffered due to this issue that is was logged on 5 November and was escalated on 6th and 7th and 8th and 9th and 10th and 11th November !!!!!’ Cell C this is not acceptable and you deserve to be exposed

Regards

Lana Myburgh ***