JK
Joseph K
1 reviews | Active since Dec 2014
05 Mar 2015, 11:08
Cell C Easychat Package
On 23 February 2014 I moved over from Supercharge to Easychat. Before moving over I looked at the Cell C website and compared the prepaid packages. The easychat package states that one of benefits states 3X airtime. I called the Customer care and spoke to a guy named Rial. He confirmed the benefits on the web and advised me that im correct and he logged a case with nr *** and said someone will call be back in 24-36 hours.Almost a week later and still no call back from Cell c. This morning I spoke to Thumi and she said no manager is available,they ALL in a meeting. I feel this was very bad service not contacting be as stated.
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Cell C's replyOfficial
05 Mar 2015, 11:22Hello Josephklassen,
Thank you for posting to us.
We apologize for the manner in which this matter was handled and for the inconvenience caused. One of our team members will contact you and assist. Do expect communication soon.
Regards
Cell C | PN
Thank you for posting to us.
We apologize for the manner in which this matter was handled and for the inconvenience caused. One of our team members will contact you and assist. Do expect communication soon.
Regards
Cell C | PN
Best regards,
Cell C's reply05 Mar 2015, 11:22
Official
Hello Josephklassen,
Thank you for posting to us.
We apologize for the manner in which this matter was handled and for the inconvenience caused. One of our team members will contact you and assist. Do expect communication soon.
Regards
Cell C | PN
Thank you for posting to us.
We apologize for the manner in which this matter was handled and for the inconvenience caused. One of our team members will contact you and assist. Do expect communication soon.
Regards
Cell C | PN
Best regards,