Cell C eastgate upgrade or lack there of TERRIBLE SERVICE!!!!!

So ive been a cell c customer since i was 15 years old back in 2000 they were my first sim and ive consecutively always had cell C since their launch in SA I have upgraded my contracts ongoingly for the last 10 years atleast. Each time ive gone instore signed the new paperwork been approved and left with a new handset there has been one instance where i waited 48hrs for the phone to be delivered which was pefectly fine i understand stock is not always readily available 3 weeks ago I went into the cell c eastgate store where I proceeded to do my upgrade as usual I chose a bundle with a samsung galaxy s20FE with a smart watch i signed the docs and got approved as usual, i was then told there is no stock available i will be called when it arrives for collection i waited 2 weeks still no call. I then called the store to find out what is happening the Cell c employee then told me that there is still no stock it is on back order from the warehouse they will call when it arrives at this point im more dissapointed than aggravated so I left it another week this morning exactly 19 days from when i signed my contract i get a call from the Cell C head office asking me to upgrade my contract, to my surprise the Cell C employee from the head office said there has been no request for and upgrade on my account and im still on a month to month basis.i then explained that i had signed a contract 3 weeks ago and he said there is no request on my profile for it i then told him what phone i was waiting for and he said if i sign a deal with him now he will ship that same phone to me tomorrow they have stock ????? Now im aggravated that Cell c eastgate have been wasting my time for the last 3 weeks after hanging up the sales rep call i called the cell C eastgate store again,i then gave them all my info and was told that they are not sure whats happening they will look into it and call me back in 5 mins, 30 mins later still no call back, so i call the store again this time i get someone else i ask him to revert me back to the guy ive already spoke to and he insits on dealing with me directly needless to say after a 5 min conversation he cant give me an answer as to why they dont have stock, why my contract is not loaded and when they will have stock available to which he rep**** he doesnt know. During our conversation i told him that i spoke to headoffice and they have the stock available but when i ask when my device will arrive now that he knows they have stock at the head office he says he still doesnt know but it should be between 3 to 5 days. He then once again said the store would call me back and let me know whats happening and still nothing ,pathetic customer services dont tell ppl u will call them back and then forget aboit them its customer care 101. 1stly how long ago did the head office get that stock and why didnt the store request my device from them, according to the store the head office might have only gotten the stock today which sounds like a crock to me even so why has the order not been pre placed inorder for that device to be set aside to fulfill an order already, why has the paperwork not been processed to request the stock from head office 19 days later still 2nd if i hadnt found out that the head office had stock when would the store manager have woken up and figured out that they have units available to fulfill customer orders 3rdly why cant they give me an ETA on when the device will arrive In conclusion Id like to say as a long time standing client of Cell C im disgusted at the service and im seriously considering leaving them for another carrier absolutely dissapointed and disgusted pull it together cell c.